Shray Arora Email & Phone Number

Noida, Uttar Pradesh, India

• Product Management: Integral part of diverse products, including Adhar enabled payment system(AEPS),IMPS, Nodal Account, and Direct money transfer(DMT).
• Data Analysis and Insights: Leverage SQL expertise to interpret and analyze intricate datasets, extractingvaluable insights. Proficient in utilizing tools such as REDASH and HIVE to facilitate comprehensive.
• Business Process Analysis: Conduct thorough business process analysis using JIRA and Confluence to pinpointinefficiencies, identify bottlenecks, and highlight areas for improvement. Implement strategic solutions to.
• Documentation and QA Support: Create and maintain detailed documentation, including use cases, usingConfluence (Wiki).
• Cross-Functional Collaboration: Effectively collaborate with cross-functional teams to address production issuesand implement resolutions. Utilize tools such as KIBANA and GRAFANA for monitoring and analysis.
• Technological Proficiency: Work with a diverse set of technologies, including SQL, Linux, Jenkins, Git, AWS,Hive, and JIRA.

Noida, Uttar Pradesh, India

Gurgaon, India

Gurugram, Haryana, India

• Processed raw data from 20+ source systems using BI technologies. Monitored and resolved issues with Infor-matica jobs, ensuring data flow efficiency.
• Analyzed data discrepancies and implemented corrective measures. Executed and managed jobs from the Infor-matica platform.
• Developed a reporting project aligned with the EBIP baseline, leveraging ETL tools and Tableau for streamlinedreporting. Provided granular details on Xerox product usage, servicing, and revenue generation.
• Delivered insights into call data received by Customer Service Representatives (CSRs), aiding in identifyingcustomer pain points and implementing solutions.
• BI Technologies: Informatica, Tableau Data Analysis: Raw data processing, Data discrepancy analysis