Shreehari S Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Working with global customers to identify their target audience training needs, understanding about customer applications and devising strategies for enhanced digital adoption.
• Managing multiple projects simultaneously, collaborating with cross-functional teams to deliver innovative solutions, and improve process efficiency for customers.
• Consulting with customers, proposing optimal digital adoption solutions using the whatfix product ecosystem.
• Review, analyze and optimizing solutions to increase digital adoption usage by end users.
• Help developing standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout.

Bengaluru, Karnataka, India

• Implemented Superset platform for university clients and conduct training sessions with placement teams.
• Conducted comprehensive product testing, providing valuable insights for product improvement.
• Suggested innovative changes and enhancements to optimize product performance and user experience.
• Collaborated closely with product team during the implementation of new features.
• Hosted webinars and training sessions to boost product adoption, ensuring smooth customer onboarding with personalized support.

Bengaluru, Karnataka, India

• Cultivating robust client relationships and proficiently executing the implementation of the superset platform for University clients.
• Scheduling and Organizing training sessions for superset clients.
• Collaborating with the Product Team and Customer Success team to ensure successful implementation of the product.
• Analyzing the needs of each client post or during the implementation and communicating the same to the respective team for upselling or cross-selling opportunities.
• Created instructional videos demonstrating the features and benefits of the product, which is integrated in superset knowledge base document, enabling customers to gain valuable insights into the platform.

Bangalore

• Manage client portfolios to improve operational and business performance.
• Working closely with Customer Support to facilitate issue resolution, identify patterns in operational challenges and drive measures for issue reduction.
• Coordinating with multiple stakeholders within the client’s organization as well as client partners to address operational and business requirements.
• Work closely with internal and external teams to fulfill client feature requirements and enhance product and service experiences.
• Enhance team efficiency by optimizing internal processes and analyze customer data to enhance overall customer experience.

Bengaluru Area, India

• Providing client support and technical issue resolution via email and phone.
• Working with the team on developing Plans and Strategies to avoid delays in solving an issue.
• Working with the product managers, Release managers to understand the new features being released.
• Building reports and eliciting the problem details from non-technical or technical customers.
• Coordinating the escalation, tracking, and follow-up on issue resolution in accordance with the end-user.