Shreejith Parameswaran Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

- Work with the leadership to help drive the Product Vision and create Product Roadmaps- Collaborate with Marketing, Sales, Design and Engineering teams to prioritize features- Work towards releasing quality features/ MVPs to the customers quickly through well-planned sprints, and iterate through it to incorporate refinements through valuable customer.

Mumbai, Maharashtra, India

- Onboarding new accounts from various business verticals, helping them integrate their app/web/backend with the product smoothly for accurate tracking of data points to measure their key metrics/KPIs.- Selectively providing on-site technical consulting on requirement basis during the onboarding phase.- Incrementally helping customers leverage more out of.

Mumbai, Maharashtra, India

- Providing integration walkthroughs to the customer’s tech team to get them familiar with the key integration pointers based on the technology they use.- Proactively monitoring the health of the account including volume & data sanity and alerting the respective stakeholders to avoid any glitches and ensuring optimum performance at all times.

Mumbai, Maharashtra, India

- Understand, analyze & resolve multiple customer queries pertaining to the platform and its usage.Introduced higher standards for customer service and increased efficiency by streamlining operations.- Engage in tool and process improvements to streamline customer success activities and services.

Andheri

- Leveraging the Zycus propriety AI based categorization engine for automated classification and Supplier Normalization process.- Preparation of various Data Analysis, Data Validation and Trend Analysis Reports.- Ensuring total adherence to Project Plan by facilitation of various internal teams and stakeholders.- Consulting with the clients on the industry.