Shreejith Parameswaran Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

- Work with the leadership to help drive the Product Vision and create Product Roadmaps- Collaborate with Marketing, Sales, Design and Engineering teams to prioritize features- Work towards releasing quality features/ MVPs to the customers quickly through well-planned sprints, and iterate through it to incorporate refinements through valuable customer feedback.- Work with the design team to create detailed wireframes of feature specifications and requirements - Work with engineering to discuss tech specs, understand tech constraints and finalize the approach- Work with QA and dev teams during testing cycles to conduct pre & post production UAT- Conduct qualitative customer research to understand pain points, evaluate & understand feature requirements- Conduct quantitative analysis for product adoption through various tools like CleverTap, Hotjar, FullStory.- Collaborate with the documentation & marketing team to create detailed Product Documentations, User Guides and other marketing collaterals.- Offer support during RFPs, sales & pre-sales meetings through Product Demos, use case discussions and solutioning

Mumbai, Maharashtra, India

- Onboarding new accounts from various business verticals, helping them integrate their app/web/backend with the product smoothly for accurate tracking of data points to measure their key metrics/KPIs.- Selectively providing on-site technical consulting on requirement basis during the onboarding phase.- Incrementally helping customers leverage more out of the product through in-depth use case based technical training, driving & maximizing adoption.- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions through severity and impact analysis.- Identified and proposed upsell and renewal opportunities and communicated value propositions to churn results for enterprise customers.- Experienced in working with large complex accounts: MPL, Dream11, Practo, Touch N’ Go (APAC) to name a few.- Training new Technical Account Managers in the organization - Participated in product innovation by identifying and representing customer needs and presenting new product capabilities to the Product team

Mumbai, Maharashtra, India

- Providing integration walkthroughs to the customer’s tech team to get them familiar with the key integration pointers based on the technology they use.- Proactively monitoring the health of the account including volume & data sanity and alerting the respective stakeholders to avoid any glitches and ensuring optimum performance at all times.

Mumbai, Maharashtra, India

- Understand, analyze & resolve multiple customer queries pertaining to the platform and its usage.Introduced higher standards for customer service and increased efficiency by streamlining operations.- Engage in tool and process improvements to streamline customer success activities and services.

Andheri

- Leveraging the Zycus propriety AI based categorization engine for automated classification and Supplier Normalization process.- Preparation of various Data Analysis, Data Validation and Trend Analysis Reports.- Ensuring total adherence to Project Plan by facilitation of various internal teams and stakeholders.- Consulting with the clients on the industry best practises for Spend Analytics and providing value adds to the clients by various Opportunity Finding Techniques :1. Supplier Rationalization2. Category Consolidation3. Purchase Price Variance4. Contract Compliance5. Payment Term Rationalization6. Category Profiling7. Demand Aggregation8. After the Fact PO Analysis- Handling Change Requests from the client and providing impact analysis.- Incorporation of the Change Requests from a configuration stand-point by creating detailed Process Flows, Automation blue-prints and ETL documentation.- Working on Contract Management and Supplier Information management system.