Shreesha Rao Email & Phone Number

Bengaluru, Ka, In

Phoenix, Az, Us

At Veras, we focus on the software needs of medium to large sized retailers in the areas of point of sale (POS), customer engagement, promotions, inventory and order management. We’re ranked in the world’s top 10 in POS software market share in this segment.I’m a part of the product team here with additional responsibilities in building and maintaining corporate governance.Currently focusing on their Retail Promotions Product "Activate" with a project in the execution phase and another AIML based offering in the research & discovery phase.

Boca Raton, Florida, Us

Office Depot (NASDAQ : ODP CORP) is a $11 Billion American retailer (2019) involved in office supplies through it's 1100 retail stores and eCommerce presence in the B2B and B2C space, across North America.Management Oversight & Responsibilities:• Approval authority for $10 Million account for CompuCom ranging from Customer / Intra-company invoicing, performance management & compensation decisions• Custodian of IT assets & Point of Sale (POS) Labs• Involved in ODP’s Long Range Planning (LRP), Annual Operating Plans (AOP)• Provided direction to yearly Plan of Record (Product Area Wise Roadmap) & their North Star Metrics• Responsible for overall delivery capacity planning vis-à-vis roadmap commitments• Involved in C-Suite bi-weekly updates & metrics read-outsAwards & Recognitions:• Team of the Quarter, Q1-2022• CompuCom Leader of the Quarter, Q4 2021• Evolve Leadership, Ranked #1 in the duration of the program• Bravo Award, For stabilizing pilot projects in 2019

Boca Raton, Florida, Us

Product Management Practice Buildup:Conceptualized the offshore model for product management, built a framework through the tenets of Discovery, Execution, Training & Go-To-Market & Post Go-Live Support. Scaled up the product management team to 10 members.Agile Transformation:Led the Scrum / Kanban transformation of 43 teams across offshore

Boca Raton, Florida, Us

Digital Print Platform:A SaaS platform that is mainly used by any organization looking to order customized marketing materials; fulfilled by ODP acquired print centers and stores in North America.My role was to evaluate 3rd party vendors for tech integrations, cloud service providers & build vs buy options working with UX R&D partners & finally road mapping & prioritization. Further, I continually monitor customer experience & comments through tools such as Medallia, Google Analytics & GlassboxTech Stack: Microservices, ReactJS, AEM, EDI, AWS, GCP, AS400Grew to $500 million in revenue with 80+ B2B integrations and 250K active B2C accounts

Boca Raton, Florida, Us

Contact Center Platform:An in-house application that is used by the customer support representatives (call centers & in-store)My role was to understand the current processes, applications, workflows and integrations finally to recommend new vendors with specific capabilities & introduce and ML roadmap to support quicker resolution time & lesser calls for support. Also, involved in reviewing new training documents & delivering demos to users.Tech Stack & Integrations: Java, HTML/CSS, Oracle EBS, Salesforce, CISCO, Eckoh, AS400Outcome:• Integrated Real Time Tracking & Ordering built on AWS services, further, integrated legacy email network system & Salesforce Marketing Cloud• Proposed & Integrated Fishbowl Chatbot – A machine learning product that enhanced omni-channel customer experience• The above-mentioned initiatives cumulatively resulted in 50% reduction in customer calls & 2-point increase in Net Promoter Score• Review of Authority Matrix for Price Override - Plugged in revenue leaks of $2 Million in 2020• Involved in vendor selection for PCI compliance / credit card masking workflow• Credit Authorization Automation – Leveraged robotic process automation tools to save 238 man-days in a year• Post Acquisition Integration to Buyer Quest – Leveraged ODP Contact Center platform to newly acquired B2B organization and devised intra-company SaaS billing methodService Subscriptions Platform:This is a platform for customers to maintain their tech support subscriptionsTech Stack: Microservices, ReactJS, Oracle EBSMy role was to understand CompuCom’s service offerings & existing product subscriptions workflow in ODP and develop user growth strategies. On the technical side, I leveraged the existing Oracle SCM module as the backend processor and collaborated for front-end web app by working with User Experience Research & Design teams.The product growth reached an Annual Recurring Revenue (ARR) of $130 Million with 1 million active subscriptions.

This startup initially intended to be a bridge between housing communities / societies and skilled construction technicians for handling communities' civil requirements.Given the competition in the space (Urban Company, Offline Contractors, etc.) I led the pivot of the business model to an offline training model super focused on training "Community / Society Managers".Through this pivot we were able increase on ground performance of "Community / Society Managers" and bundle & deploy their services to multiple communities, ultimately bringing their manpower costs by 75%.On the other hand, such community managers (who came from low income groups) were given access to social security such as savings & retirement fund, health insurance, etc. and most important a source of continued employment through our organizations support, aspects that housing communities could not provide.We were able to tie up with National Skills Development Corporation (NSDC, India), I've personally managed mentoring & placement projects of ~100 students.

This startup provides homeschooling support to parents and students, we created an ecosystem for homeschooling activities by integrating academics, sports & community creation for homeschoolers.Though a minority stakeholder, I played a major role in steering the initial vision of the board (which was to set up an online education platform) towards targeting a niche homeschooling segment and led the Go-To-Market strategy, execution & growth.

Berlin, Berlin, De

• Responsible for Enterprise Analytics, Budgeting & Forecasting• Built successful relationships with C-suite and senior management to drive enterprise initiatives• Designed a bespoke system for publishing operations data to integrated with SAP FICO to contain loss prevention. Collaborated with tech teams to get this in production. Monitored usage metrics of this application to oversee product adoption.

Berlin, Berlin, De

• Led the Accounts Receivable (AR) function

• Consultant for the manufacturing organization; set-up process controls, an in-house finance and statutory compliance team

New Delhi, New Delhi, In

• Led risk, fraud & internal audit engagements for Fortune 500 clientele such as Sandvik, Capgemini, Syngenta, Reliance Big Entertainment, Bharti Vidhyapeeth

New Delhi, New Delhi, In

• Managed HNI clients for investments and tax business• Gained exposure to Supply Chain, Procurement, Sales & Manufacturing Operations

Post Graduate Program In Data Science And Business Analytics

Ca - Professional Competence

Business, Economics

Icse, Delhi Board