Shreeya Dhingra Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Vaughan, Ontario, Canada

India

• Business analysis and requirement management for a Central Government project to digitize 200 Postal Offices impacting 100,000 employees • Effectively managed client and cross-functional IT teams to deliver multiple enhancement requirements in Logistics, Warehousing and Transportation with ‘zero’ escalations • Organized meetings with stakeholders, functional and technical teams to prepare Business Requirement Document (BRD) and Functional Requirement Document (FRD)• Created Visual models such as Use Case diagrams, Activity diagrams, Sequence diagrams and workflows for documenting user interaction and user procedures• Conducted User Acceptance testing (UAT), helped resolve testing issues and defects and supported Testing and QA teams in developing test strategies and test plans

Mumbai Area, India

• Facilitated discussions with head of consumer products on project requirements• Performed competitive analysis of Mattel products on top E commerce websites• Analyzed category presence in order to make recommendations for future marketing campaigns• Coordinated with the merchandising supervisor to improve visibility of assigned categories on marketplaces

India

• Led technical discussion to capture stakeholder requirements• Co-ordinated with technical teams to enhance existing functionality based on stakeholder requirements• Monitored ticket queue using service desk that helped prioritize incidents reducing customer escalation • Conducted end user training by creating manuals and webinars to ensure smooth operations post Go-live• Provided Knowledge Transfer to new team members

Logistics, Materials, And Supply Chain Management

Work Place Communication

International Business Program

Master Of Business Administration (Mba), Marketing

Bachelor Of Technology - Btech