• Analyze complex database management utilizing SQL and create efficient reports that helped in improving team efficiency by 20%.• Implemented a revamped logistics procurement system which decreased unnecessary procurement expenses by 12%.• Perform SAP order allocation and inventory management.• Create correspondence, reports, and informational documents utilizing Microsoft Office Suite.• Handle 100+ custom inquiry tickets per day and update the customer portal as required.• Collaborate on monthly meetings and presentations with the logistics coordination team and prepare quarterly reports on project progress and milestones.

• Created purchase orders and maintained a vendor database for generating various reports.• Assisted customers with account updates, new service additions, and promotional offers.• Supervised new team members in cash register operation and inventory control.

• Handled 50+ customer interactions per day, giving detailed, personalized, and quick service to ensure customer retention.• Managed all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.• Designed and led a remote 10-day training session for new employees on SAP user administration.

• Recognized as a top-achieving employee of the year and awarded with a promotion.• Maintained office filing system that led to efficient data entry service.• Stocked office supplies ordered items for employees, and maintenance as needed.