Shrenik Patel Email & Phone Number

Vadodara, Gujarat, India

Acted as the highest level of technical escalation for resolving critical customer and production issues for IBM SevOne NPM and other Solutions.Analyzed complex problems, identified root causes, and implemented long-term solutions to prevent recurrence.Collaborated with cross-functional teams to prioritize and address high-impact issues, minimizing downtime and customer impact.Provided detailed technical documentation and post-mortem analysis to improve processes and prevent future escalations.Communicated with customers and product support team to provide timely updates on issue resolution and ensure customer satisfaction.Delivered technical presentations on various topics like Different aspects of Software Architecture, Apache Kafka, Prometheus for web monitoring, Luna Network Hardware Security Modules to improve self & team knowledge.

Vadodara Area, India

Designed, developed & maintained IBM SevOne NPM (network performance management) features with ensured scalability and performance.Collaborated with cross-functional teams to deliver solutions aligned with business goals.Mentored & learned from developers by conducting code reviews and provided guidance with best possible practicesImplemented continuous integration/continuous deployment (CI/CD) pipelines, reducing release times from 1 day to 1-2 hrs

Hyderabad Area, India

Intuceo is a data analysis web tool, with guided workflow, puts analytics into the hands of business users, hiding the complexity of data science. Developing could based analytic tool with Django (python based web framework) and R (Language for Statistical Computing).1) Developing UI with back-end of Intuceo with Djagno, MySQL, Celery (queue), Redis/Rabbitmq, Rpy2, Bootstrap, AmCharts2) Developing RESTFul APIs of Intuceo3) Solving bugs of intuceo4) Deploying intuceo on testing AWS servers for testing team

Surat Area, India

Working as Team member for following Open Source software :• Newfies : http://www.newfies-dialer.org/• CDR-Stats : http://www.cdr-stats.org/• Django-nvd3 : https://github.com/areski/django-nvd3• Python-nvd3 : https://github.com/areski/python-nvd3• Django-admin-tools-stats : https://github.com/Star2Billing/django-admin-tools-stats• Django-audiofield : https://github.com/Star2Billing/django-audiofield

Barcelona Area, Spain

Worked on python based web frame work Django. Also studied open-source VOIP products like Asterisk, Freepbx, Freeswitch, wikipbx

Surat Area, India

PHP/Mysql programmer. Experienced with Javascript, Ajax, e-commerce web-sites, phpbb, wordpress etc.

Post Graduation Program, Networking & Telecommunication

of two semesters

B.E, Information Technology