Strong understanding of the procedure and the workload involving case investigation and communication with Product Development Teams, Engineering and Hosting Operations Team to support the EHR clients.

Provide immediate support to the customer via telephone or email if they have a business queries or are having a problem understanding or using an app.Track and manage resolution of more complex issues escalating or seeking assistance with other departmentEffective documentation skills using a NetSuite

Responsible for instructing students in class and long-term care setting.•Developed weekly lessons that address ongoing issues and viewpoint in support field.•Engaged students’ learning by creating effective class presentation, lab demonstration and Q&A.•Pursued class following college course module and Mosby’s Textbook for Support Worker.•Recognized the need to train students for proper lifting techniques and back injury using a proper Hoyer lift.

Responsible for coordinating multiple home care visit while providing exception patient care. Strongunderstanding of the home care nurses’ challenges and needs to manage various home visits.•Managed and tracked logistical information concerning the scheduled visits to various home care units.•Visited and provided care to more than five patients and managed to keep an excellent log of time inand out during each visitation.•Educated patients/families about restrictions, precautions and administration of oral and subcutaneousmedication while monitored and documented vital signs and blood glucose reading during visitation.