Anu Shrestha Email & Phone Number

Sydney, New South Wales, Australia

• Deployment Projects in which I was involved are the Department of Human Services, Lenovo, KPMG, Goodman Fielder Pty Limited, etc.• Staging and deploying end-user devices ensuring proper installation, configuration, and setup of devices to meet users' needs.• Maintain documentation and assets.• Provide technical support during deployment and troubleshooting.• Coordinate testing activities and liaison for user acceptance testing.• Communicate updates and report issues to the project manager.• Provide clients with IT Support as required either on-site or remote.• Install, upgrade, and troubleshoot IT issues.• Identify, log, and resolve technical problems with software applications or network systems and escalate to a senior team member or service providers as required.

Sydney, Australia

• Provided support on Office 365, Email migration and CRM procurement. • Provided business clients with efficient support – Responding to phone calls, emails, and in-person requests.• Install the software, configure, and test PCs, analyse the functionality of peripheral devices (Monitor, Printer, etc.) and Network troubleshooting.• Work closely and effectively with vendors to replace/repair hardware and software.

Lalitpur, Bāgmatī, Nepal

Key Responsibilities:• Perform remote hand services and timely response to customer queries.• Run routine system troubleshooting, configuration, system diagnostics monitoring, reporting and escalation services• Perform routine Data Center environment checks and monthly rack audits • Perform incident capture, verification, diagnostics and escalations.• As a support engineer, visiting site based on the ticket, performing the required actions which may include support for Desktop/Laptop, Racking and Stacking, installing hardware, cable management, power strips and customer equipment in Datacentre.• Monitor the Remedy ticket queue and assign tickets according to SOPs/SLAs• Installation, termination, testing and labelling of cross-connects (CAT5 / Fibre)• Provide systems availability monitoring and reporting/escalation services.• Provide escorting/oversight for Vendors working in the Data Center following information security protocols and guidelines.

Tinkune, Kathmandu

Teach MIS.

Kathmandu, Nepal

• Contributed to continuous process improvement of quality assurance standards. • Prepared Information Security Audit Report • Assisted in the company’s branding and media communication activities. • Responded to client queries regarding the products and services in a timely fashion. • Developed business proposals for new and existing customers.

Hadigaun, Kathmandu

Lead the department and look after other works of managing the department including teaching.

Kathmandu, Nepal

Taught MIS

Maitidevi, Kathmandu, Nepal

I plan and organize the events for the organization apart from that do some managerial work and keep in regular communication with all stack-holder of the organization.

Balkumari, Kathmandu

Key Responsibilities:To teach secondary students computer science according to the syllabus of Nepal Government.To provide them with practical knowledge as per requirement in the course.To help in regular school extracurricular activities.

Master Of Information Technology, Computer Network / Network Security

B.Sc Computer Science & It, Software

Activities and Societies: MSP Community, IT-S Nepal Study

I.Sc, Physics

Activities and Societies: Red Cross Circle I. Sc.

S.L.C, Schooling

Activities and Societies: Prefect Council, Junior Red Cross Circle Schooling

2005 Proficiency, Computer Application

Activities and Societies: Programming Training