Software Engineering Manager (Ciam)
Current• Created a one and half years long strategy to migrate from the on-premise ForgeRock platform to Azure B2C with projected cost savings of more than a million dollars over a three-year period. Delivered the first phase in 6 months and received buy-in for the next phase from CTO & CISO to modernize security frameworks of web, API and mobile applications using OAuth/OIDC.• Submitted RFIs and conducted POC with an external consultant for an API management and gateway solution. Recommended CTO terminate the contract a month into the project after on sub-par deliverables, thereby saving the company expense of 54K dollars.• Empowered direct reports to undertake calculated risks and ownership and remove inefficiencies, leading to 95% TAT on service requests and incidents. Developed a promising senior engineer into an architect role by providing multiple avenues for growth. Engaged with the offshore team’s leadership to realign 3 non-performing resources after several failed attempts to meet the team's standards and SLAs.• Streamlined product help content deployment by moving off on-premise legacy infrastructure to Azure Storage Account as part of the enterprise wide cloud native architecture initiative, increasing the content management team's productivity by 10x.• Guided customers to implement IdP federation and SSO using SAML2 protocol on multiple platforms (Okta, PingFederate, ADFS, Azure AD/Entra ID, Sailpoint, SecureAuth etc.). Converted over 100+ customers from non-SSO to SSO at the rate of four customers/month on average. Additionally, supported auto identity provisioning using SCIM protocol integration.