• Employ project management practices, principles, and techniques to develop project plans• Develop functional specifications for use by system developers• Acts as a central reference and information source, providing guidance and assistance in the system project decision-making process

• Provide outstanding customer service to over 100 guests each day• Assist with any customer inquiries concerning menu selections• To comply with company policy and procedures and WHS guidelines • Check supplies in counter area and restocks items to ensure enough supplies throughout the shift• Promptly answer telephones to take customer reservations• Operated cash register with great accuracy• Work in a team and collaborate with other team members to run the everyday operation smoothly

• Provide over 150 customers with quick and accurate service each day• Experience with opening and closing responsibilities• Accurately reconcile expected and actual cash inflow at end of every shift• Efficiently train and mentor new recruits whenever necessary• Maintain a clean work area at all times• Check and notify the stocks that need to be delivered

• Effectively communicated with both customers and management to maintain excellent customer service• Managed e-mails and booked customer’s appointments• Answered phone calls with excellent phone manners• Ordered and maintained supplies for the division• Maintained accurate personnel records for new and existing customers