- Utilized project management methodologies to develop plans, cost, and resource management, resulting in successful daily objective delivery and meeting set operational KPIs.- Deployed functional solutions, including creating and implementing daily operation plans to ensure the quality and integrity of the system.- Developed user and training documentation, end-to-end user training, and fostered a high-quality environment to motivate team performance.- Process uplift- how-to write-ups, Tooling documentation, support procedures guides.- Supervised, managed, and provided day-to-day development of the team to ensure a fully motivated and professional workforce- Training & Awareness- Security awareness and training, running campaigns, assessing risk, and reporting.- Update end users on escalated issues and provide realistic resolution timelines in assistance with MSP Teams.

- Provided onsite technical support, as well as support over the phone, teams, and via email.- Managed and maintained organisation servers, storage, networking, desktop, and communications hardware and software solutions.- Administered Data Migration from third-party vendors to CO-Sys SAAS Platform.- Implemented data backup, disaster recovery, and business continuity planning.- Monitored the technical services and ticketing queues in JIRA for timely SLA completion.- Installed software and patches as per update policy with MDM solution.- Assisted with fault escalation and resolution following ITIL foundation standards.- Performed Identity and Access Management (IAM) and Role-Based Access Control (RBAC) in Azure 365 for applications and infrastructure.- Successfully executed company-wide Multi-Factor Authentication (MFA) implementation for 40 users within 80 days.

- Provided onsite network and system support traveling between three different sites.- Administered technical support and troubleshooting for network-related issues; IP configurations, setting up network subnets, and health checks.- Negotiated infrastructure changes and scheduled outages to perform key maintenance tasks.