Team Lead
Current- Utilized project management methodologies to develop plans, cost, and resource management, resulting in successful daily objective delivery and meeting set operational KPIs.- Deployed functional solutions, including creating and implementing daily operation plans to ensure the quality and integrity of the system.- Developed user and training documentation, end-to-end user training, and fostered a high-quality environment to motivate team performance.- Process uplift- how-to write-ups, Tooling documentation, support procedures guides.- Supervised, managed, and provided day-to-day development of the team to ensure a fully motivated and professional workforce- Training & Awareness- Security awareness and training, running campaigns, assessing risk, and reporting.- Update end users on escalated issues and provide realistic resolution timelines in assistance with MSP Teams.
