Shrey Bhatt Email & Phone Number

Wellington Region, New Zealand

• Assess customer requirements and provide technical advice on products and services to meet their needs.• Provide technical support, advice, and training to customers on a range of fire alarm devices/equipment.• Investigate reported technical issues and recommend appropriate action.• Provide support to customers via email, phone, face-to-face, or on-site support as necessary.• Assist with site system design, prepare equipment documentation, and quotations for customers.•… Show more • Assess customer requirements and provide technical advice on products and services to meet their needs.• Provide technical support, advice, and training to customers on a range of fire alarm devices/equipment.• Investigate reported technical issues and recommend appropriate action.• Provide support to customers via email, phone, face-to-face, or on-site support as necessary.• Assist with site system design, prepare equipment documentation, and quotations for customers.• Validate and test new and existing products.• Provide customer feedback to further product development for various internal and external products.• Test the range of fire alarm devices and panels to simulate various scenarios for customer usage. Show less

Auckland, New Zealand

• In-depth product RMA repairs, service, and maintenance. • Introduction and development of new products.• Training new Invenco employees from various departments to understand the product range and after-sale service and support expectations from customers.• Testing of the product, loading of the software, and upgrading of the software.Ongoing product / ICR RMA support.• Supporting New Zealand, Australia, US, Middle-East, Portugal, and Malaysian service teams by… Show more • In-depth product RMA repairs, service, and maintenance. • Introduction and development of new products.• Training new Invenco employees from various departments to understand the product range and after-sale service and support expectations from customers.• Testing of the product, loading of the software, and upgrading of the software.Ongoing product / ICR RMA support.• Supporting New Zealand, Australia, US, Middle-East, Portugal, and Malaysian service teams by providing information about new products, parts, and technical documentation. • Ensure that returned products are troubleshooted, managed, tested, and loaded with software.• Assist the engineering team with continuous improvement by providing feedback on issues discovered in the field.• Make sure turnaround times are adhered to within agreed Service Level Agreements (SLAs).• Entering data into the RMA database and maintaining the asset register.• The management of storeroom stock and the procedures for signing in and out of the storeroom.• Assist with onsite training of customers and new Invenco employees as and when required.New product development and introduction.• Assist with verification testing of products with the NPI and Validation engineering teams.• Development of test fixtures and test environment setup for new software and hardware products.• Implementation of test plans, working with relevant engineering teams.• New product introduction (NPI) assistance and support.• Assist Engineering with product tests by setting up testing environments and executing testing with detailed reports of findings. Show less

Auckland, New Zealand

• Performing diagnostics, repairs, and tests on returned Invenco products. • Among the responsibilities of the role are ongoing product support, product assembly, and coordination with customer support, validation, software, and firmware engineering teams.Core responsibilities:• Utilizing the RMA portal for receiving & dispatching products.• Diagnostics of product faults. • Performance testing of Invenco products.• Product assembly.• Quality check to defined… Show more • Performing diagnostics, repairs, and tests on returned Invenco products. • Among the responsibilities of the role are ongoing product support, product assembly, and coordination with customer support, validation, software, and firmware engineering teams.Core responsibilities:• Utilizing the RMA portal for receiving & dispatching products.• Diagnostics of product faults. • Performance testing of Invenco products.• Product assembly.• Quality check to defined standards.• End-of-line product testing. Show less

Auckland, New Zealand

• Under the direct supervision of the Head of Quality Engineering and Design Engineering.• Inspect current and legacy products to ensure compliance with REACH, RoHS, ELV, and IMDS.• Verifying compliance by contacting suppliers to obtain recent BOMs.• Updating PDM for Hella products with engineering drawings, test plans, compliance certification, assembly, manufacturing, and installation.• Updating engineering drawings in collaboration with Hella India and Hella Romania engineers.

Auckland, New Zealand

• Assembling different electronic components using hand tools and soldering irons.• Testing finished products and parts using measuring tools and software to ensure they meet pre-defined specifications.• Identifying and rectifying product defects and assembly problems, replacing faulty components when necessary.• Collaborating with other team members to optimize production processes and improve the quality of the final products.• Maintaining inventory records and reordering… Show more • Assembling different electronic components using hand tools and soldering irons.• Testing finished products and parts using measuring tools and software to ensure they meet pre-defined specifications.• Identifying and rectifying product defects and assembly problems, replacing faulty components when necessary.• Collaborating with other team members to optimize production processes and improve the quality of the final products.• Maintaining inventory records and reordering supplies and materials as needed.• Prepare reports documenting the assembly process as well as any issues encountered. Show less

Auckland, New Zealand

• Testing, quality control, and electronics assembly of innovative LED lighting products for the marine, automotive, and commercial transportation industries.• To ensure that the product meets the criteria as per quality specifications and documentation. • Using robots for product assembly also refilling glue and hardener in the attached system to ensure product durability.• Putting SAP labels on boxes and managing pallets in the warehouse for customer pick-up, exports, and… Show more • Testing, quality control, and electronics assembly of innovative LED lighting products for the marine, automotive, and commercial transportation industries.• To ensure that the product meets the criteria as per quality specifications and documentation. • Using robots for product assembly also refilling glue and hardener in the attached system to ensure product durability.• Putting SAP labels on boxes and managing pallets in the warehouse for customer pick-up, exports, and stock-taking. Show less

Auckland, New Zealand

• Responsible for keeping the store in good repair while working in the afternoon and night shifts without supervision.• In this role, I handled large amounts of cash, served customers on POS (Point of Sale) systems, troubleshooted software, observed site safety, refilled products, cleaned, and maintained the site.• Trained to react to emergencies in a predefined manner, such as fires, robberies, floods, petroleum spills, or LPG leaks. Emergency preparedness training for using personal… Show more • Responsible for keeping the store in good repair while working in the afternoon and night shifts without supervision.• In this role, I handled large amounts of cash, served customers on POS (Point of Sale) systems, troubleshooted software, observed site safety, refilled products, cleaned, and maintained the site.• Trained to react to emergencies in a predefined manner, such as fires, robberies, floods, petroleum spills, or LPG leaks. Emergency preparedness training for using personal protective equipment. Show less

Vadodara, Gujarat, India

• Internship at a Boiler manufacturing and servicing company as an engineering intern. • Assisting Senior and Assistant engineers. • Generating test plans and documents for the jobs. • General operations and maintenance as well as visiting boiler installation sites to learn more about the process of installing, servicing, and maintaining boilers.• Helping the on-site support team find faults and troubleshoot problems.

Graduate Diploma, Mechatronics Engineering

Student Exchange Program (Germany), Electrical And Electronics Engineering

Bachelor'S Degree, Electrical Engineering