Shrey is a Customer Success Manager @ Swym, a leading platform for e-commerce personalization and engagement. He is responsible for managing Swym's high-value enterprise portfolio, accelerating time to value, and ensuring that they enable the right capabilities that deliver positive outcomes, add value, and help realize ROI. Shrey serves as a trusted partner to all clients and his strategies have proven to drive business growth for his book of accounts. He has 5+ years of experience in customer-facing roles, ranging from digital marketing to customer support, to customer success and sales. He has a bachelor of commerce degree from Loyola College, and multiple certifications in customer success management, UX design, and product management. Shrey has a solid track record of closing enterprise clients, increasing retention, and solving customer queries with a consultative approach and a high level of customer satisfaction. He thrives in uncertainty and is driven by a hunger to learn and make a big impact in SaaS!