Working for Clarisys Global for implementing and developing Chats, WebServers, ChatBot, Watsapp and voice Bot for Genesys Clients.

I have hands-on Experience on Avaya and Genesys Servers including Client networks in Developing, Implementing, and troubleshooting of Call Flow issues in Avaya Servers as well as Genesys Web Servers. I have single-handedly worked on Genesys Web Servers 8.5, 8.5.1 servers designing, developing, and Implementing Web Chat Program for Vodafone (Asia and Europe).After a break of 4 years, I have updated myself with the Genesys latest servers 8.5.2 and would like to deliver my services as a Freelancer, working remotely and if required working on contract basis to client setups.

Marothi Garden has big lawns for Marriages and other events nearly covering 2 acres of land in the heart of the city. It even has the facilities of accommodation of approximately 500 ppl.Shreya’sD is a child project run out on demands of the town. Here we provide all varieties of dances including wedding choreographies, festive dances and fitness Programs

About CompanyInfosys is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka Projects TakenProject : IVR Testing on One-X Agent Soft and hard Phone For Allstate Client.My Module IVR Testing on One-X agent phones:1. Tested the test plans for In Business hours as well as out of Business hours.2. Trained Freshers for the Project3. Have to check the call flow should be working as per the script designed by customer to play the IVR annocements.4. Prepare the report of test calls results at end of the work.Responsibilities: Handling the issues for the Allstate client related to One-X agent soft phones and IVR annocements.Provide fast resolutions to the issues.To provide best Support on the AVAYA ProductsTrained/KT to Fresher for Avaya ProductsThe Project : The Project was for Allstate Client. It was totally related to IVR testing where we have to test the IVR annocements for IN/OFF business hours and check whether the script follows the same call flow as mentioned in Testplan through EDU traces.Equipment used AVAYA & UC Project: Solution Designer for NAS TelstraMy Module: create BOD for Design purposes after confirming the client Networks and consents,

Key SkillsI am Certified in Avaya & UC Products as a Support Specialist.Good experience & hands on in different ticketing tools (Remedy/Metrix/Seibel).Hands on in CSS & HTML scripts.Good experience in Ms-SQL & DBMS, Windows OS (2003, xp vista & windows 7), LinuxGood Analytical knowledge on different releases of Products.Excellent Communication & Verbal Skills.Current Job Responsibilities: Working as an Implementation& maintenance Engineer and Release Analyst in Avaya.Products : 1. Avaya & UC ( SM,SMGR, MM, AACC, CM, IP Phones, MM&MG, AES, CP, ACR, WFO, CS1K) 2. VOIP & SIP Environment 3. Expertise in ACR & WFO (Work experience of 1 year) 4. Analyst for the release Management Team for all the Avaya & Nortel Products.Technical DetailsHardware CS1000 MG, CS1000 E, ACR, CM, SM, SMGR, MM, CPApplications ACR, Viewer, AACC, AES, HTML, CSSReporting Tool QM,Recording System Nortel Contact RecorderDatabases MY SQL & PostgresqlSummary2.7 years of experience in Telecom industry as Customer Support, maintenance, installation (Technical as well as Project Specific) and Analytics for Release management Team Configuration and maintenance of the Nortel CS1000 MG, CS1000 E Configuration and Maintenance of Nortel Call Recorder Maintenance of SIP Lines and SIP phones.  Installation & Maintenance of All Avaya Products (SM, SMGR, MM, AACC, CM, IP Phones, MM &MG, AES, CP, ACR, WFO) Installation of CS1000 M & E with Signaling Server. Installation of Voice Gateway Media Cards ( VGMC ) Installation and configuration of IP Phones and IP Soft-phones. Excellent Communication / interpersonal skills.Capabilities & SkillsetsACSS: AVAYA Certified Support Specialist.NETWORKING Understanding of LAN ,MAN and WAN Knowledge of Switching and routing Knowledge of networking protocols.Analyst: Working as Analyst for Release Management.

Technical analyst/ Hi- Touch Client servicesHands on Experience on Nortel CS1K, Call Pilot, ACR/QM and AACC servers.Working as a L3 Backbone support for All Nortel and contact center products for Avaya.Generally has an experience on serving UK, Germany, US and Australian Clients.