Gen AI Projects: Providing functional/product support in developing innovative Gen AI projects, including initiatives• Email Automation Bot: Implemented an automated response system for customer emails received at Tata Neu's customer contact center, leveraging Generative AI and guided by the standard operating procedures (SOPs) employed by human agents. This initiative led to an 85% reduction in the average response time for agents addressing customer inquiries.• Cross sell feature in… Show more Gen AI Projects: Providing functional/product support in developing innovative Gen AI projects, including initiatives• Email Automation Bot: Implemented an automated response system for customer emails received at Tata Neu's customer contact center, leveraging Generative AI and guided by the standard operating procedures (SOPs) employed by human agents. This initiative led to an 85% reduction in the average response time for agents addressing customer inquiries.• Cross sell feature in CS chatbot: Implemented a solution to cross-sell Tata Neu's financial services by analyzing the sentiment of conversations between consumers and the customer service chatbot. • Agent chat summarization: Summarizing interactions to reduce agent handling time during customer query resolution.Building Conversational AI Chatbot• Building NLP based post sales Conversational AI Chatbot within Tata’s Super app - Tata Neu, as a core member and contributor within chatbot’s product team.• Responsible for designing 250+ end-to-end chatbot journeys and BRDs for Tata Neu AI chatbot, spanning 30+ brands and categories including bigbasket, Tata CLiQ, Croma, Titan, Tata 1mg, IHCL, UPI, Personal Loans, and more.• Optimized chatbot journeys, slashing the chatbot Fall Back Rate (FBR) from 46% to 24% post deployment, yielding substantial cost reductions in call center operations.• As the functional owner, facilitated the integration of Tata Neu’s chatbot within Croma’s website. Collaborated across teams to define requirements and bot behaviour, enhancing self-serve capabilities for improved CX.• Facilitated diverse strategic initiatives, including enabling the chatbot on WhatsApp, implementing multi-lingual support, and enabling seamless Bot-to-Bot transfer across different Tata brand bots.• Collaborated cross-functionally with numerous technical, product, UI/UX and customer support teams within Tata Digital, as well as engaging with external product/technical teams from diverse Tata companies Show less

Building Conversational AI Chatbot• Building NLP based post sales Conversational AI Chatbot within Tata’s Super app - Tata Neu, as a core member and contributor within chatbot’s product team.• Responsible for designing 250+ end-to-end chatbot journeys and BRDs for Tata Neu AI chatbot, spanning 30+ brands and categories including bigbasket, Tata CLiQ, Croma, Titan, Tata 1mg, IHCL, UPI, Personal Loans, and more.• Optimized chatbot journeys, slashing the chatbot Fall Back Rate… Show more Building Conversational AI Chatbot• Building NLP based post sales Conversational AI Chatbot within Tata’s Super app - Tata Neu, as a core member and contributor within chatbot’s product team.• Responsible for designing 250+ end-to-end chatbot journeys and BRDs for Tata Neu AI chatbot, spanning 30+ brands and categories including bigbasket, Tata CLiQ, Croma, Titan, Tata 1mg, IHCL, UPI, Personal Loans, and more.• Optimized chatbot journeys, slashing the chatbot Fall Back Rate (FBR) from 46% to 24% post deployment, yielding substantial cost reductions in call center operations. Show less

• Facilitated diverse strategic initiatives, including enabling the chatbot on WhatsApp, implementing multi-lingual support, and enabling seamless Bot-to-Bot transfer across different Tata brand bots.• Collaborated cross-functionally with numerous technical, product, UI/UX and customer support teams within Tata Digital, as well as engaging with external product/technical teams from diverse Tata companies

Co-Head (2019-2020)Senior Member (2017-2021)Contingent Leader for MysticHues in Inter IIT Cultural Competition held in IIT Bombay 2019Secured 1st position in Online Photography theme based photography competition in Inter IIT Cultural meet, Bombay 2019 among all the 23 participating IITsSecured runner up position in Online theme based photostory competition in Inter IIT Cultural meet, Bombay 2019 among all the 23 participating IITs

• Data Collection, Optimization and Tabulation of Data• Complex Statistical Data Analysis and Making Dashboard of the data provided in MS-EXCEL