Shreyas Raj Email and Phone Number

Product associate:- handling projects across Udaan. like BIZ verification and profiling,product market research,• As it was a B2B platform it was a big task to filter out only B2C, In the very beginning to start Shop KYC initially reached out to buyers to get registered legally so that to understand how many where genuine.• Docs which got uploaded need to be be verified introduced a backend tool to verify - got opportunity to start BIZ_Verification team of 30 folks.• Even though it was game changer still got good responses from all the states using Network media,Social media and FOS support was major contribution.• Big challenge many users were not showing interest on same, simultaneously to understand whether buyer also have shop or not team as introduced Soft verification process where field officer used to send geo location and images of the shop, based on those buyer was getting verified through backend team.• It was a very big task to handle 150 agents and also I have been succeded and recognised as PEER champion and also was a performer of the month.• Based on the shop verification,profiling the buyer made easyProduct market research• Started research on field with the team to understand what is the contribution of purchasing in Udaan and others.• Initially made cold calling to the buyer with the help of outsourcing team – later made it as a product and implemented based on the result we got.• In Product Ops I have been as a associate learned where buyer is lagging in all scenarios like placing order,return,finding products.• To understand all the above used to do research on field and gather information based on buyers note, which used to help in Product change.• In Elec,FMCG,Lifestyle,Pharma are the major category for the above.Analytics• Preparing dashboard and updating data to make above task to get results on daily basis.• have experience in pulling out reports and data using SQL domain.• used FIGMA for product research.

Started my career in medical coding and billing sector. Was the SPOC person for insurance company's of U.S Handling escalation clearing the complicated task through calls when necessary.understanding the polices for 0-90 aged people and apply proper treatment codes on claim forms and proceeding the same for solution. learnt medical coding and decoding. analysing the firm data implementation of CPT codes.includes Federal Govt and Armed force policies.From Ar associate to Medical coder was a good start.

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