Shreyas Manjunath Email & Phone Number

Pune - India, Sydney - Australia, Work From Home - India

- During the period of Murex Support in Australia, acted as part of various key processes & interfaced with Sydney support, Change and London teams.- Duly recognized and received appreciation from Murex SOM (Service Operations Manager - 'Recognized for Performing', Nov 2021.- Felicitated with Insta Award – for Automation work, billing, etc. Dec 2015. - Winner of Insta Awards - for Proactive work towards KM (Knowledge Management) and Weekly Status Report automations, Excel sessions to team-members, etc., Aug 2015. - Received Appreciation letter from Offshore Project Manager, Sep 2015.- Received Appreciation letter for good work done in Westpac WIB Team, May 2016.- Some of the key support deliveries were-Bond process map, Call date updates, SPOC for Remedy, Service-Now & Murex License management, etc. - Acquired understanding of Murex configuration, including GOM, Input sources like Bloomberg, ION, Markitwire, UBS, downstream like ETL, Sterling/Promise, Portfolio Configuration, Client on-boarding and Entity grouping for EOD runs, etc.- Provided L1/L2 activities, as a form part of day-to-day Murex Production Support - Static Data Setup, Technical Support, Job Monitoring/Change, User Administration, Data Extract & Audit, Exchange/OSP and more.- Performed processes & BAU tasks, including SQL updates in Test before Production lodgment, Jira E2E process for UNIX file changes for FM/Treasury segregation and support of Roster/Confluence procedures.- Other daily-weekly-monthly activities involved were - Group Access checks, Security Fixing Procedures, Portfolio extracts, Call date updates and Incident/Change/Problem management via Remedy/ServiceNOW.

Bangalore - India, Pune - India, Sydney - Australia

- Last reported to the Senior Project Manager and supervised 3 resources, during this period, initially involved in providing onsite Murex support/consultancy to a banking client (Westpac Institutional Bank, Sydney, Australia), as well as deftly coordinated with onsite employees of Westpac Institutional Bank for an efficient Murex support/consultancy. Later (36 months) provided Murex support/consultancy to the organization (Infosys).- Resigned from the engagement due to Covid situation as well as family reasons- During this period ensured compliance to timeline & quality, for a project for implementation of activities related to design, build and deployment of work product.- Drove participation in requirements elicitation/validation, architecture, creation/review of design and providing pseudo code to team for solution development.

Chicago - Usa, Bangalore - India

- Framed strategic plans to ensure the highest levels of service offerings to clients in the technology domain, by assigning & reviewing appropriate tasks to the team, for work product implementation. - Demonstrated excellence to direct the delivery of Production Support, by analyzing incoming cases/tickets, assigning tickets to team members, monitoring resolution & verification of tickets and compliance to the SLA. - Exhibited strong technical calibre to conduct root cause analysis of defects to identify the proper reason and recommended/operated process improvement initiatives such as Brite initiatives to reduce defects.- Established Warranty services, by review of the resolution of the production issues, communicate with the customer to clarify issues, ensuring resolution of the same in a timely manner and with minimal production impact.- Orchestrated efforts to interact with the customer for issue resolution, provide status updates and improved customer confidence in the ability to deliver support earning high customer satisfaction.- Arranged & presented the Knowledge Transfer sessions, create & review system appreciation documents, study the application/system/infrastructure dependencies and provide shadow support, in order to complete the transition.

Bangalore - India, Chicago - Usa

- Created a repository of the collective knowledge of the team, identified/leveraged knowledge (from other projects), in order to drive higher efficiency and effectiveness.- Deftly mentored the team on Technical Competencies and provided performance feedback on the performance of individual team members to the Senior Project Manager- Managed 2 projects for Kraft Foods in the USA - One full-time L1/L2/L3 Support Project and one half-time Development Project, working on both Production Support and Development.- Created Excel-based Application Outage Tracker for a different RUN project as part of Value-Add, enabling the Shared-Services Team to generate the monthly work in a few minutes of the data dump.- Developed Weekly Report Generator Tool for Westpac using Google APIs and Web-JavaScript Coding and source being Excel and Data-dumps from Remedy. Achievements:- Developed an IDMS Code Extraction Tool and reduced 100+ hours of coding effort per month with zero compilation errors - Reduced the tracking time from the weekly hour-long activity into a 3-4 minute task as well as being hassle-free from the formatting and the grub of weekly data-collecting, etc.

Bangalore, India

Bachelor Of Engineering (Mechanical), University Of Mysore

Puc - I And Ii, Pcmb (Physics, Chemistry, Mathematics & Biology)

8Th To 10Th, Karnataka Secondary Education Examination Board