Shreya Sachdeva Email & Phone Number

• Created a dashboard to reflect transit station’s data using REST APIs, Material UI and google maps API for improved decision making.• Implemented payments feature using Stripe integration in React while being PCI compliant.• Collaborated with various teams to implement notifications feature in case of an incident at a transit station that resulted in increased customer satisfaction by 22% and fewer customer complaints about wait times.• Transformed complex design and wireframes… Show more • Created a dashboard to reflect transit station’s data using REST APIs, Material UI and google maps API for improved decision making.• Implemented payments feature using Stripe integration in React while being PCI compliant.• Collaborated with various teams to implement notifications feature in case of an incident at a transit station that resulted in increased customer satisfaction by 22% and fewer customer complaints about wait times.• Transformed complex design and wireframes into simple and manageable React components optimizing multi-platform compatibility.• Wrote clean, readable and sustainable code using React while maintaining a high-quality code base by reviewing pull requests regularly. Show less

Vancouver, British Columbia, Canada

• Led initial discovery workshops to elicit client requirements and created BRD to translate business requirements into functional and non-functional requirements • Defined customer support success process for business operations to ensure uninterrupted transit experience to customers • Created user guide and trained customer service staff at Translink sky train stations to troubleshoot hands-free access gate in case of an incident • Actively involved in the UAT phase to process… Show more • Led initial discovery workshops to elicit client requirements and created BRD to translate business requirements into functional and non-functional requirements • Defined customer support success process for business operations to ensure uninterrupted transit experience to customers • Created user guide and trained customer service staff at Translink sky train stations to troubleshoot hands-free access gate in case of an incident • Actively involved in the UAT phase to process change requests from key stakeholders Show less

Nanaimo, British Columbia, Canada

Aided prospective international students, study abroad agents, and international recruiters, engaging in targeted service delivery to enhance operations through marketing, customer and account management. Played an integral role in collaborating with senior teams and cross-functional units/departments to schedule and plan campus tours. Served as the first point of contact and liaison for questions surrounding admission requirements, scholarships and admission-related inquiries. Developed… Show more Aided prospective international students, study abroad agents, and international recruiters, engaging in targeted service delivery to enhance operations through marketing, customer and account management. Played an integral role in collaborating with senior teams and cross-functional units/departments to schedule and plan campus tours. Served as the first point of contact and liaison for questions surrounding admission requirements, scholarships and admission-related inquiries. Developed marketing strategies and customer engagement plans to effectively maximize client ROI and enhance branding. Recognized growth opportunities and applicable signage and visual communication solutions, allowing for greater reach and expansion efforts. • Planned and implemented Facebook campaigns to promote student services through effective utilization of $500 budget. • Developed and maintained a short- and long-term online content strategy and social media calendar for social channels - Facebook, Twitter & Instagram using Hootsuite - with the goal of growing visibility and engagement across the digital marketing space.• Executed the event management and planning lifecycle through generation of external and internal correspondence to faculty and attendees; performed post-event follow-up to ensure budget and operational objectives were met. • Trained student recruiters from 7 countries, enabling growth and development of recruiting and admissions initiatives. Training led to increased applications from the following regions - Vietnam, India, Indonesia, Philippines, China, South Korea and Germany.• Analyzed tuition fees of competitor universities, enabling creation and integration of VIU benchmark on competitive tuition. Show less

Master Of Business Administration - Mba

Master'S Of Science In International Management, Information Technology

Bachelor'S Degree (Technology), Specialized Honours, First Division

Relevant Courses: Business, Entrepreneurship, and Management; Information Technology and Brand Management