Shreyas Bansode Email & Phone Number

Kitchener, Ontario, Canada

* Exceptional time management and organizational skills demonstrated* Adapted well to evolving workflows, excelling with minimal supervision* Effectively addressed customer issues with personalized recommendations and proposed improvements* Exhibited resourcefulness and strong analytical abilities* Successfully navigated complex problems and managed challenging customer situations* Proficient in computer skills and showcased comprehensive IT system expertise* Maintained composure in high-pressure situations, highlighting versatility and adaptability

Mumbai, Maharashtra, India

• Provided technical support to end users via phone, email, and ticketing.• Diagnosed and resolved hardware, software, and network issues.• Set up workstations and installed hardware, OS, and applications.• Responded quickly to service desk tickets and prioritized them.• Documented issues and solutions; created FAQs.• Participated in IT upgrade, migration, and security projects.• Developed more vital troubleshooting skills through hands-on experience.• Contributed positively to the team environment.• Delivered friendly end-user assistance.

Mumbai, Maharashtra, India

Postgraduate Degree, Applied Network Infrastructure And System Administration, 3.01/4.00

The IT infrastructure, encompassing services and end-user computing, is steadily shifting toward the data center. This program empowered.

Bachelor Of Engineering - Be, Information Technology, 7.00/10.0

Hsc, Science

Ssc