* Exceptional time management and organizational skills demonstrated* Adapted well to evolving workflows, excelling with minimal supervision* Effectively addressed customer issues with personalized recommendations and proposed improvements* Exhibited resourcefulness and strong analytical abilities* Successfully navigated complex problems and managed challenging customer situations* Proficient in computer skills and showcased comprehensive IT system expertise* Maintained composure in high-pressure situations, highlighting versatility and adaptability

• Provided technical support to end users via phone, email, and ticketing.• Diagnosed and resolved hardware, software, and network issues.• Set up workstations and installed hardware, OS, and applications.• Responded quickly to service desk tickets and prioritized them.• Documented issues and solutions; created FAQs.• Participated in IT upgrade, migration, and security projects.• Developed more vital troubleshooting skills through hands-on experience.• Contributed positively to the team environment.• Delivered friendly end-user assistance.