Shreyash Ingole Email and Phone Number

As a technical support engineer with experience in the IT industry, I have developed a strong skill set in troubleshooting, customer service, and technical communication. My background in computer science has equipped me with a deep understanding of software and hardware issues, allowing me to diagnose and resolve complex technical problems efficiently.I excel in high-pressure environments and am committed to providing exceptional support to both non- technical users and IT professionals. My approach is user-centric, focusing on clear communication to ensure customer satisfaction and retention. I've successfully reduced ticket resolution times by 30% through the implementation of targeted training and knowledge base improvements.In my current role, Handle a team of 3 IT Support Engineers as Team lead, fostering a culture of continuous improvement and learning. I am also proactive in staying up-to-date with the latest technologies and certifications, which enables me to provide relevant and informed support. My passion for technology drives me to go the extra mile, ensuring that every user feels supported and valued.