•Strong background in technical support & responsible for 24x7 uptime and performance of critical services• Hands-on experience in implementing new processes and special initiatives to enhance and support the business needs of the clients.• Highly skilled in troubleshooting, Production support using UNIX, Shell Scripting, SQL, Python, Core Java, Splunk Queries.• Developing standalone java APIs and Utilities fulfilling the business requirements• Review the production support issues assigned and do due diligence – troubleshooting, root-cause analysis etc. Suggest solutions, fixes and workarounds and implement them keeping all the stakeholders informed.• Provide technical and domain expertise to enable smooth functioning for a suite of Business Intelligence (BI) applications. This involves supporting complex customer developed frameworks and applications in client’s BI space.• Perform root cause analysis of issues and carry out resolutions or recommend changes to Client.• Domain expert: Application Support & Maintenance