Transaction Risk Investigator
Client - Amazon Cloudtail and Sellers- The position relies on excellent judgment to plan and take complex decisions with limited supervision.- Individual problem-solving and analytical skills are used to authenticate customers and complex transactions with a track record-setting approach.- Engaged in frequent communication with the relevant team to improve operational and process efficiency.- Lead and assisted teams in investigating and resolving high-impact incidents and escalations with product authenticity. - Evaluated existing policy and process gaps to develop solutions along with KPIs. - Effective connection with clients to resolve any business continuity issues and draft correction of error reports. - Served as a liaison and a bridge between both the team and the manager.
