Shrey Patel, Engineer-In-Training Email & Phone Number

Regina, Saskatchewan, Canada

• Worked on Web Applications and desktop
• Application using asp.net with C#.net, Web API and SQL server 2012.
• Knowledge and experience in ASP.NET MVC.
• Proficient at deploying Web Applications on local machines and servers as well.
• Familiar with the layout for web-based applications using HTML, Visual Studio, CSS, Javascript, JQuery
• Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology.

Regina, Saskatchewan, Canada

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, computer issues, and software issues.
• Providing full onsite, desk-side, and remote support to end-users for all their IT issues.
• Consulting user guides, technical manuals, and other documents to research and implement solutions. You will also collect, organize, and maintain a problem and solutions log for use by technical support.
• Leading the migration of over 3000 employees to Office 365 apps and services to boost productivity and improved collaboration.
• Ensuring a smooth transition for users and services to M365 suite, including Office365, Azure, Endpoint Manager, OneDrive, and other offerings.
• Troubleshooting and resolving application errors that occur due to conflicts between MS 365 and McAfee Antivirus, Solid works, Newforma, and other business applications.

Regina, Saskatchewan, Canada

• Scanned merchandise and bagged using appropriate strategies for different items.
• Answered customer questions about products and services.
• Received multiple positive reviews which acknowledged dedication to excellent customer service.
• Placed special merchandise orders for customers.
• Certification of SERVE IT RIGHT SASKATCHEWAN.

Brantford, Ontario, Canada

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
• Deliver exceptional customer experience while staying within our support scope guidelines
• Educate customers in realizing the full benefit of their Shaw products and services
• Look for opportunities to improve our business and elevate customer experiences
• Promote and sell the features, advantages, and benefits of Shaw products and services to our customers
• Employ time management and multi-tasking skills to maintain high service levels Thoroughly document customer interactions in ServiceNow and escalate potential service issues

White City, Saskatchewan, Canada

• Performed appropriate measurements for installation purposes.
• Installed CCTV systems inside the store and over registers as requested and needed.
• Made recommendations regarding where cameras should be installed according to individual building’s construction.
• Tested all installations and setups to make sure they worked.
• Helping a journeyman electrician locate electric wires, run a wire through studs
• Ordering the BX Cables AC-90 (15 Amps), Indoor Wall outlet (15 Amp- 125Volts), Light Switch (15Amps)

Regina, Saskatchewan, Canada

Martensville, SK

Warman, Saskatchewan, Canada

• Performed comprehensive detailing services to enhance vehicle appearance and ensure top condition.
• Assisted customers with vehicle selection, provided information, and guided them through the purchasing process.
• Prepared vehicles for sale, including cleaning, inspecting, and addressing any issues.
• Built and maintained positive relationships with customers, offering exceptional service and follow-up.

Vadodara, Gujarat, India

• Exceptionally skilled in upgrading and maintaining existing computer systems and assisting in installing new ones.
• A meticulous individual who efficiently determines users' needs and provides them with correlating technology solutions.
• Troubleshoots a variety of computer and network related problems in real time
• Assisted in setting up, configuring and troubleshooting network issues and problems
• Responded to tickets generated for assistance in handling computer hardware and software problems

Bachelor Of Applied Science - Basc, Software System Engineering

High School Diploma, High School/Secondary Diplomas And Certificates