-Complete ownership of existing customer subscriber base-Revenue, Gross Add,Monitoring Quality, Increasing Sales Productivity, ARPU, GTM of products, different process creation & modification Etc.-Involved in designing market relevant Products, Driving Pricing, Profitability, delivering training & creating related contents for all touch points on voice products, best processes and key features to ensure best productivity of the sales, BD & CS teams.-End to End operation of lead management system-Including the ways of Working of the inside sales team. Working Closely with Marketing to develop POS and ensure supply of the same to sales team to increase visibility and awareness of product-Handled Vendor Management, New Vendor onboarding, Vendor payment, responsible for vendor’s Product offering Evaluation & live testing to deploy, create innovative market sellable solutions with partnership to relevant vendor.-End to End product management, New Product Launch, product development related activities for telecom products like SIP Trunk, VoIP, Cloud Telephony License bundling with SIP Trunk/VoIP.

• Involved in the entire Product Launch, Product Implementation, Product Improvements, Driving Product Strategy, Developing Cases for New Products/Features, Product development lifecycle of a new telecom products(UCaaS, A2P SMS ,VoIP,Cloud Telephony, Audio Conference) helped in rollout and trials.• Understanding customers customized requirements and developing targeted approach for products. Market understanding with respect to product features and pricing to help build relevant products.• Product documentation – Creating, managing and keeping PID (Product Information Document) and Pricing book up to date. Translating Customer Feedback into Product Modification• Product Solution Design, Business development, Sales support and enablement, Value-proposition presentations for Large, SME Enterprises/Customers.• Product Life Cycle Management, Strategize on Ideation / Launch of New Products, Competition comparatives & effective TCO analysis & Track business performance• Engage and drive Engg. motion, setting up POC, Demo and release of Product collateral (Customer PPTs, Brochures, Used cases etc.)• Liaise with Engineering, Operations & Service Development team for right technology fitment as per customer’s business needs and enhance the product catalog• Leveraging the technical understanding to develop, innovate, refine and simplify the service offering. Interacting with system teams working on CRM, Billing, Order Provisioning etc. to create the product and its fulfillment processes in order to take it to the market successfully.• Executed retention strategy of key accounts through E-mailers, Direct mailers, Marketing Campaigns, OEM interlocks and C-SAT. • Meticulously worked on several Government RFP,RFI proposals, Helped in large Documentation of RFP/RFI's to BID Managers

• Study of VSAT & got an idea of how hub & remote location works.• Handled customers calls, complaints through call logs through portal, follow up with NOC team for call logs. End to end fault management support for customer.• Taking customers feedback after fault restoration & ticket closure through Cold Calling and Emailing. Generating customer satisfaction survey report.• Hands on Experience in Secondary Research which contains the division of fault, the territory of fault, Date of fault, cause of fault, Time in/out of fault, Total time duration of fault restoration, customers who are affected with this fault.