Assisted students with specialized needs by providing support with e-books and accessing digital resources tailored to their requirements.Managed and facilitated the use of assistive technologies, including smart pens and software like NaturalReader, to enhance learning and accessibility.Delivered personalized technology training and troubleshooting to ensure effective use of assistive tools and resources provided by the Office of Specialized Services.Collaborated with the Office of Specialized Services to assess and address individual student needs, improving overall support and technology integration.

Provided technical support to staff, faculty, students, and alumni, addressing and resolving a range of technology-related issues.Utilized the SolarWinds ticketing system to create and manage support tickets, ensuring efficient routing to the appropriate departments for resolution.Assisted with troubleshooting network, multimedia, web self-service, software, and hardware problems, offering direct solutions or referrals as needed.Handled incoming calls and resolved queries, delivering timely and effective support while maintaining high levels of customer service.

Tutored students in Corporate Finance, Capital Formation, and Management Statistics, providing academic support to enhance understanding and performance.Developed personalized study plans and instructional materials to address individual learning needs and academic challenges.Conducted review sessions and practice exercises to reinforce key concepts and improve students’ problem-solving skills in finance and statistics.Monitored student progress and provided constructive feedback, contributing to their academic success and confidence in business-related subjects.

Assisted patrons with library services, including checking in/out materials, handling reservations, and managing fines, improving overall circulation efficiency.Provided support in cataloging and organizing library resources, enhancing accessibility and streamlining the retrieval process for users.Delivered excellent customer service by addressing inquiries, resolving issues, and offering guidance on resource location and usage.