• Provided comprehensive technical support to customers, specializing in Bobst Die Cutting Machines and Folder Gluer Machinery, ensuring seamless installation, commissioning, and maintenance.• Independently handled mechanical and occasional electrical issues on-site, delivering top-notch customer service and fostering positive client relationships.• Requires travelling extensively throughout Australia and New Zealand, serving diverse customer needs and ensuring optimal machine performance.• Prepared detailed technical reports, including installation documentation, breakdown analysis, and expense reports, contributing to efficient project management and customer satisfaction.

• Performing a wide array of duties like providing support to Bobst customers relating to technical issues, installation & commissioning of types of machinery including Bobst Die Cutting Machines like Novacut 106, Novacut 106 E, Novacut 106 3.0 ER, Spanthera’s, Bobst BLM and Folder Gluer Machinery such as Ambition, expertfold, visionfold • Catering to the technical issues, rectifying breakdown and other mechanical/ electrical issues and providing assistance to the customers for various attachments like die-cutting, folder gluer equipment • Assisting the customers with the process of job setting on folder-gluer & die cutting machine• Visiting the customers before installation and followed the relevant necessary arrangement and executing training for operators on machines• Preparing technical reports about installation, breakdown, expense report & timesheet on a day-to-day basis and uploading the same on database• Generating spares requirement and attaching it to technical report for customer so that they get quotation from Bobst for exact requirements of there Bobst machinery• Executing duties like providing customer support & service during field visits/dispatches and involved in the onsite installation, start-up, repair, maintenance & test tasks respectively• Carrying out the diagnosis of errors/ technical issues and rectifying the same and documented & submitting detailed service reports, timesheets & travel claims within stipulated timelines• Managing special projects if required and assured top-notch customer satisfaction & developing positive relations with customers and maintained the same• Assessing customer needs & suggesting various approaches/briefings and coordinating with the technical team and sharing information across the organization• Identifying spare parts and adhering to the organization's filed procedures & protocols and aware of Electrical Installation as well

Field Service Engineer/Maintenance Engineer – Mining & Construction Division• Investigating and resolving hydraulic and electrical problems in severe underground conditions• Preparing daily breakdown report and conducting analysis to reduce mean time between failures (MTBF) and mean time to repair (MTTR)• Undertaking scheduled maintenance and attending breakdown of machinery• Overhauling various equipment such as underground loaders and trucks, surface drill, underground drill rigs & bolters, exploration drill rigs & tools, mechanical cutting equipment, stationary crushers and screens, rock drills, rock tools, breakers, demolition tools and booms, automation, bulk materials handling and conveyor components• Got chance to work on Mercedes engine, Detroit engine, Volvo engines, Deutz engines installed in Sandvik trucks, loader, and drill • Documenting all necessary data related to machines parameters on a daily basis • Maintaining heavy earth moving/material handling equipment, hydraulically & electrically operated machinery used in mining and construction work• Commissioning mining equipment at the site and adhering to safety and maintenance (EHS and TPM) guidelines• Installing safety interlocks as per requirement and incorporating additional features into equipment• Delivering training sessions to other engineers and drafting standard operating procedures (SOPs)• Submit monthly consumption report for usage of spare parts.• Identifying and initiating continuous improvement processes through Kaizen and 5S

• Checked and carried out regular preventive maintenance of electro-mechanical components such as bearings, loadcells, motors, water pump bearings, commutators, etc.• Conducted testing and calibration of bearings• Educated customers in projects and about the importance of various electro-mechanical components

• Worked as Production Engineer on Special Purpose Machines• Served as key member of various TPM (Total Productive Maintenance) projects to identify continuous improvements• Attended breakdowns related to mechanical, utility and HVAC systems in the Plant• Maintained necessary data related to HVAC system on a daily basis• Prepared daily breakdown report and conducted analysis to reduce MTBF and MTTR for the same• Identified ways to improve the operating efficiency of old machines and carried out necessary modifications• To ensure 24 hours Maintenance crew on production line.• Attended maintenance, commissioning, troubleshooting of packaging equipment like Tube Production Line, Tube Seaming Machine, Tube Heading Machine, Heading Machine, Tube Capping Machine, High Speed Laminate Tube Line, Tube Capping Machine, Laminate Tube Machine from manufactures like Packsys Global, Hinterkopf, and plastic and aluminum tube decorating ( printing) machines by Omso and several other packaging equipment.• Making Drawings on AUTOCAD & CATIA for Development.• Vendor–Follow up.• Preventive Maintenance Scheduling, planning, and implementation.• Up gradation of Maintenance to meet our requirements & Automation wherever possible.• Major overhauling of machines and change of designs to meet our requirement. • Maintaining of documents like Machine history records, Preventive Maintenance schedule P.M Check lists, Break down records, Why Analysis, etc. • Implementations of Kaizens to improve and upgrade the equipment’s.• Maintain the daily breakdown reports. Maintaining proper Co-ordination between Purchases, Production & Quality control Dept. to achieve goal for organization.• Ensure right material received as per procurement and planning (INSPECTION).• Maintain the supplier quotation records and keep track record of order placed for cost control, cost analysis negotiate with the suppliers.

• Attended the breakdowns of Ford SUVs, Hatchback, and Sedan models• Greeting customers and scheduling service appointments.• Writing service orders and descriptions of problems and repairs.• Translating customers' repair problems into standard repair terminology.