Managed 60+ clients including 10,000+ endpoints, with level 1 to 3 tech support, VMware and Hyper-V environment with windows server 2008/2012/2016, windows XP to 10 and Mac OS X, Used ConnectWise for ticketing system, Managed Cisco Meraki, SonicWALL TZ 215 Firewalls, Managed Exchange 2010,2013 and office 365, including OpenDNS, DHCP, Group Policy, Active Directory, File Sharing, VoIP phone and Printing. Using PRTG for all clients monitoring, Used Kaseya for managing and updating endpoints, Used PRTG for monitoring end points, for backup and recovery using Datto and Symantec backup exec, provided first point of contact support to end users with professionalism, timeliness, and accuracy.

Administered Data Center with VMware ESXi 6.5, vCenter, 20 hosts, 50 virtual machines, and 10 physical servers. Utilized PRTG to monitor all servers, firewalls, routers, and switches. First to respond to and resolve hardware, software, and connectivity issues. Supported Empower infrastructure with 75+ HPLC, UPLC, and GC systems in QC and RD laboratories across 4 locations. Trained employees on IT procedures as required. Administered Citrix XenDesktop to provide remote offices with access to Empower 3 application. Migrated organization from GoDaddy IMAP email to Office 365. Upgraded 100+ computers to Windows 7 from Windows XP using Acronis True Image. Responsible for networks at 7 sites in US and Canada with 500+ employees. Networks included Cisco 3750 and 2960 switches, SonicWALL NSA, SRA, and TZ-series devices, multiple VLAN's, site-to-site VPN's, dark fiber, and Avaya phone systems. Setup Avaya trunks to enable direct-extension dialing between locations. Created new Avaya phone extensions and setup new IP and digital phones. Implemented cloud-based WiFi solution across 3 locations. Supported Active Directory and Microsoft Exchange environment. Utilized Spiceworks ticketing system to track all IT issues and requests. Performed daily system monitoring, verifying the integrity and availability of all hardware licenses, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as storage backups. Assisted with the implementation of SciCord ELN.

Managed Microsoft Exchange email system. Configured, installed, and troubleshooted servers, workstations, laptops, and peripherals. Setup and managed Windows Server 2003/2008/2012 R2, including DNS, DHCP, Group Policy, Active Directory, File Sharing, and Printing. Managed SonicWALL TZ 215 Firewall. Provided customers with technical support, diagnostics, and recovery options for hardware and operating system issues by phone and in-person.

Setup and managed Windows Server 2003/2008 R2, including DNS, DHCP, Group Policy, Printing, File Sharing, and Application Servers. Configured and managed Layer 2/3 switches. Custom-built computers to satisfy customer's specific requirements. Provided users with technical support, diagnostics, and recovery options for hardware and operating system issues. Configured and maintained WiFi networks. Installed and troubleshooted network printers.

Configured and managed Layer 2/3 switches. Setup VLAN’s and configured ISL trunks on Fast-Ethernet channels between switches. Supported physical cabling, IP addressing, WAN configurations, and negotiated contracts with service providers. Troubleshooted connectivity issues in multi-protocol networks. Supported end users with technical issues. Provided email, software, and Anti-Virus support. Responsible for administering and providing training on Exchange email system. Configured packet filtering and VPN connectivity on SonicWALL Firewalls. Supported SAP ERP 710/720 and Modules (Production Planning, Quality Management, Material Management, and Sales/Distribution). Implemented Barcoding system for stock matching.