Shripathi Bhat Email & Phone Number

Shripathi Bhat is a Computer Programmer at Infosys at Symmetrix Computer Systems Pvt Ltd.

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  System Administrator

  Symmetrix Computer Systems Pvt Ltd

  Jan 2023 - Present - Bangalore Urban, Karnataka, India

  • Providing help desk support for IT management, remote monitoring, and network security solutions.• Provided support to when network outages occurred and escalated as required.• Assisted resolving upgrade issues where errors were preventing the upgrade.• Provided support documentation by updating the corporate knowledge base when new issues.• Upgrades, features, and errors where info was applicable to supporting users.• Ensured all preventative maintenance actions were entered and closed in a timely manner.• Obtained proper equipment and tools necessary for calibration and instrument-specific diagnostics. • Worked closely with the seniors as well as peers to determine proper planning of network maintenance as well as ensuring proper diagnosis of critical faults.• Worked in an extremely challenging technical environment which includes providing resolution to the user within a stipulated time frame.• Collaborated with other technical assistance teams like security, routing protocols on the need basis to ensure timely resolution of the user issues.• Experience in handling urgent high impact user issues in demanding situations.