Shrishti Sharma Email and Phone Number

• Overseeing a team of 35 associates that supports EMEA premium vendors with queries, catalogue changes, and product listings on Amazon marketplace.• Enhanced team productivity by implementing efficient task delegation, time management strategies to achieve operational metrics scores (100).• Led employee relations through effective communication. Boosted employee satisfaction (4.7 out of 5 for FY'23) through regular performance reviews, constructive feedback, and personal development… Show more • Overseeing a team of 35 associates that supports EMEA premium vendors with queries, catalogue changes, and product listings on Amazon marketplace.• Enhanced team productivity by implementing efficient task delegation, time management strategies to achieve operational metrics scores (100).• Led employee relations through effective communication. Boosted employee satisfaction (4.7 out of 5 for FY'23) through regular performance reviews, constructive feedback, and personal development plans.• Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives. Identified 12 process defects, implemented changes through Gemba & kaizen initiatives. Reduced customer survey (Negative Response Rate) from 54% in Q4'2023 to 27% in Q1'24.• Leveraged data and analytics to make informed decisions and drive business improvements and collaborated with cross-functional departments to drive cohesive efforts towards common goalsi.e Seller Partners Satisfaction.• Developed a high-performing team by recruiting top talent (50+) employees), fostering a positive work environment and maintaining optimized Seller Partner Service.• Successfully managed budgets and allocated resources to maximize productivity and profitability.Soft Skills- Critical thinking, Effective communication, Leadership, Creativity, Linguistics, Stress management, Technical document writing (for MBR/ QBR documents, SOP, L&D material) Tools expertise- Microsoft office, Excel, HTML, SharePoint, Quip, Seller central, Amazon Quick Sight, CSC, Amazon connect experience, Wiki, Paragon, WIPO, Work front, Jira, Adobe, Articulate and Canva. Show less

2021-02 - 2022-03 Sr Investigation Specialist - FrenchAmazon, Bengaluru• Handling business escalations, drafting root cause analysis and correction of error documents.• Mentored junior investigators to improve their skills and knowledge through hands-on training. Boosted productivity by training and guiding 50 employees over 4 batches.• Searched WIPO databases, credit reports, Sign-in records or other resources to locate fraudulentsellers.• Collected information… Show more 2021-02 - 2022-03 Sr Investigation Specialist - FrenchAmazon, Bengaluru• Handling business escalations, drafting root cause analysis and correction of error documents.• Mentored junior investigators to improve their skills and knowledge through hands-on training. Boosted productivity by training and guiding 50 employees over 4 batches.• Searched WIPO databases, credit reports, Sign-in records or other resources to locate fraudulentsellers.• Collected information pertaining to Infringement and performed investigations to resolve cases.• Owned AHT metric and flagged an improvement of 30% in AHT by Q4'2021 through a kaizen project.• Improved case resolution times by streamlining investigative processes and implementing best practices.• Increased accuracy in case handling by conducting audits of investigation records and documentation practices.• Acted as a team leader in group projects, delegating tasks and providing feedback• Adhered to company guidelines regarding confidentiality of intellectual property while working on sensitive projects.• Gained extensive knowledge of IP rights, WIPO, Trademark laws risk analysis and reporting. Show less