A company which provides Management Consultancy Services focused on executive coaching ,management skill development and staff engagement training . GEM consultancy has worked with several local businesses ,corporate professionals and government to develop improvement strategies. Key focus on operational efficiency ,customer experience processes ,sales process and after care delivery.

-Determining the company's strategic objectives and policies.-Monitoring progress towards achieving the objectives and policies.-Appointing senior management.-Accounting for the company's activities to relevant parties, eg shareholders.

-Lead a team of 50 persons with focus on delivery of aggressive targets -Managing business performance (OPEX Controls, Revenue strategies) -Reporting to board of directors monthly on business performance -Delivering brand reboot, network upgrades and products focused on customer experience -Budget & Strategic Planning -Managed 3 markets (Grenada, St. Kitts & St. Vincent) during the period of October 2018 –November 2019-Execute LTE network upgrade and customer migration strategy -Networking & Government relations

-Lead a management team of 10 -Managing NTRC /ECTEL & Government relations -Introduce policies and procedures that promoted operational efficiencies -Employee engagement & Training

-Lead a team of 7 persons -Deployment of product changes -Customer segmentation strategy -Regional reporting monthly -Customer trend analysis -Social media marketing

-4G network transition and subscriber migration strategy -Competitor analysis and reporting -delivery of innovative products and create access paths

-Build and deliver go to market data for strategy interpretation -Data analytics and reporting -Competitor analysis and reporting -Create market budget for product projections based on trend analysis -Launch network changes and subscriber migration plans -Manage a team of 7 (Products Junior Executive & Tele sales/Outbound calling team )-Support regional product development team across the OECS

Bank /Customer account reconciliations and Third Party payment center management ,role also managed the retail center sales /commission payment approval processing .Role was part of the finance team

Walk in customer care agent with responsibilities for supporting the retail sector of the business

Call Center support service solution representative with responsibility for customer query escalation ,investigation and resolution .

Creation of training and development of all sales staff & junior management on existing programs /sales task