As a Product Manager at Leaf Craft, I collaborate with cross-functional teams to deliver innovative and user-friendly products for the craft industry. I have a Master of Business from Victoria University Sydney and over four years of experience in the payments and e-commerce sectors. I started my career as an Application Specialist at Tyro Payments, where I supported the onboarding and integration of merchants and partners. I then transitioned to the role of Onboarding Specialist, where I managed the end-to-end process of customer onboarding, training, and retention. I have developed skills in Jira, Salesforce Lightning, Microsoft Office, and agile methodologies, and I enjoy solving complex problems and creating value for customers. I am passionate about the craft community and its potential for social and environmental impact.