Shriyash Raj Pradhan Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Streamlined technical support processes by assisting employees with login issues on critical platforms such as eHub (Employee Hub) and Tactic, achieving 95% resolution rate within SLA (Service Level Agreement) thresholds.• Facilitated the scheduling of after-hours requests and monitored compliance through KPI (Key Performance Indicator) tracking within eHub and Tactic, reducing scheduling conflicts by 20%.• Managed inbound and outbound communications with employees, clients, and alarm companies, ensuring swift escalation and deployment of mobile resources, leading to a 15% improvement in TTR (Time to Resolution).• Enhanced operational compliance by overseeing employee check-ins via eHub and Tactic, improving adherence to safety protocols by 15% and mitigating risk exposure.

Burnaby, British Columbia, Canada

As a crew member at Fresh Slice, I was responsible for taking customer orders, preparing ingredients, assembling pizzas, and packaging orders for delivery. I provided excellent customer service by greeting customers with a smile, answering their questions, and helping them navigate our menu. I also maintained a clean and organized work environment by regularly cleaning work stations, washing dishes, and restocking supplies. Working in a busy pizza place taught me the importance of teamwork, time management, and attention to detail. These skills would be useful in the tech field where collaboration, efficiency, and accuracy are highly valued.

Diploma In Computer Studies, Computer Science, 3.5 Gpa

Ict And Online Freelancing, Computer And Information Sciences And Support Services

High School Graduate, Science