Research And Development Manager
Current- Led the effort to develop NLP based automated production pipeline, for the customer service team to categorize 250k+ player comments (voice of the customer) into 20+ categories. The business insights generated by this tool, provided a clear path for future game development & marketplace improvement.- Developed solutions for reporting automation and business intelligence, and led the drive towards improving data quality, standardizing KPIs for test automation and predictive analytics on defect data.- Progressively developed Accessibility Product Suite to handle use cases like text-to-speech, colour blindness, epilepsy triggers and web content guidelines. Developed a user base for the product, tracked its implementation and feedback and subsequent improvements in releases.- Developed products for the QC automation pipeline including ML based bots for testing and logging defects, video moderation solutions for NSFW automation, and localization products for test automation, with a RoI of saving 1 day per resource per week (8h per week).- Managed a team of 10+ R&D engineers and interns and was recognized for improving employee motivation, and work satisfaction leading to lowest attrition in the team. Provided critical feedback for improving productivity of few low performing employees. Handled WFH productivity in the team by starting 1-1 sessions and virtual team events.- Mentored the team members in writing research papers and publishing it in external forums. Assisted in making the Data driven decisions and initiatives to leverage AI, to improve test automation and productivity at organizational level.
