Shrondale Riddick Email & Phone Number

North Carolina, United States

~Developed new business and managed new and existing clients handling over 500 leads a year~Established positive flow of communication with agents, clients and personnel involved in closingtransactions~Reviewed and executed confidential documents and contracts~Managed scheduled meetings to maintain satisfaction of buyers to facilitate smooth purchases

~Identified and qualified customer needs and negotiated and closed profitable projects with 80 percentsuccess rate~Reduced operational risks while organizing data to forecast performance trends~Implemented innovative programs to increase employee loyalty and reduce turnover~Assisted in recruiting, hiring and training of team members

~Generated reports to track performance and analyze trends increasing closed ticket rates by 25 percent~Assisted customers in identifying issues and explained solutions to restore service and functionality~Collaborated with supervisors to escalate and address customer inquiries or technical issues~Translated complex technical issues into digestible.