Shruthi Bhange Email & Phone Number

Canada

Toronto, Ontario, Canada

• Ability to use tracking software.• Communicate timely with carriers over calls/emails and relay information to the dispatch team.• Handling incoming/outgoing calls and emails to communicate the service, promote sales and to ensure the growth of the company.• To inform dispatch team about the sales opportunity.• Focus on key details on exact specifications of shipments.• Tracking and tracing of daily shipments with spreadsheet.• Utilize carrier websites to track shipments.• Receive and respond to questions and issues from internal staff and/or carriers regarding shipments, timely and with a sense of urgency.• Work proactively and uphold commitment to customer service and satisfaction.• Additional duties as needed.

Nashik, Maharashtra, India

• Handle incoming calls and emails to offer technical problem resolution and to conduct remote troubleshooting sessions.• To listen to the customer actively and effectively and deliver respect.• Showing empathy to the customers and retaining them by providing the best services.• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism • To facilitate outside-the-box approach to customer dilemmas• To help clients manage their accounts and products.• To instill an understanding of pertinent computer hardware and software.• To keep track of the root cause analysis and to inform the same to the clients.• Actively encourage the sale of the company's in-house products and services.• Use product expertise and available tools to meet the technical requirements and expectations of the client.• To provide training for new hires and conduct team meetings.• To surpass clients' expectations, foster loyalty, and expand the business, provide exceptional customer service.

Bengaluru, Karnataka, India

• Designing and implementing the overall recruiting strategy.• Sourcing and attracting candidates by using databases, social media etc.• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc.• Conducting interviews and filtering candidates for open positions.• Act as a point of contact and build influential candidate relationships during the selection process.

Mumbai Area, India

• Gathering client’s requirements and specifications.• To be a part of technical designing.• Writing program codes for new implementation.• Fixing production issues and bugs.• Worked closely with the QA team to ensure the smooth working of the system.• Ability to use more than one development language

Human Resource Management, Human Resources Management/Personnel Administration, General

Master Of Business Administration - Mba, Human Resources Management

Bca, Computer Programming, Specific Applications