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Shruthi Gautham Email & Phone Number

Director - Project management & Operations | ITIL Foundation Certified | Certified ScrumMaster (CSM) | Client Success | Customer Relationship Management | SAAS | Service Delivery | Start Up at KNOLSKAPE
Location: Bengaluru, Karnataka, India 7 work roles
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Current company
KNOLSKAPE
Role
Director - Project management & Operations | ITIL Foundation Certified | Certified ScrumMaster (CSM) | Client Success | Customer Relationship Management | SAAS | Service Delivery | Start Up
Location
Bengaluru, Karnataka, India
Company size
105 employees

Who is Shruthi Gautham? Overview

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Quick answer

Shruthi Gautham is listed as Director - Project management & Operations | ITIL Foundation Certified | Certified ScrumMaster (CSM) | Client Success | Customer Relationship Management | SAAS | Service Delivery | Start Up at KNOLSKAPE, a company with 105 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Shruthi Gautham.

Shruthi Gautham previously worked as General Manager at Knolskape and Senior Manager at Milestone Inc.

Company email context

Email format at KNOLSKAPE

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KNOLSKAPE

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Profile bio

About Shruthi Gautham

Shruthi Gautham is a Director - Project management & Operations | ITIL Foundation Certified | Certified ScrumMaster (CSM) | Client Success | Customer Relationship Management | SAAS | Service Delivery | Start Up at KNOLSKAPE. She possess expertise in team management, business strategy, business development, e commerce, project management and 3 more skills.

Listed skills include Team Management, Business Strategy, Business Development, E Commerce, and 4 others.

Current workplace

Shruthi Gautham's current company

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KNOLSKAPE
Knolskape
Director - Project management & Operations | ITIL Foundation Certified | Certified ScrumMaster (CSM) | Client Success | Customer Relationship Management | SAAS | Service Delivery | Start Up
bengaluru, karnataka, india
Website
knolskape.com
Employees
105
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Company profile
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7 roles

Shruthi Gautham work experience

A career timeline built from the work history available for this profile.

General Manager

Current
Knolskape

Bengaluru, Karnataka, India

Apr 2024 - Present

Senior Manager

Milestone Inc

Bengaluru, Karnataka, India

During my tenure at Milestone, I spearheaded strategic planning initiatives and implemented process optimizations aimed at enhancing efficiency and productivity.

Aug 2023 - Nov 2023

Director Customer Support

Webware.Io

Goa, India

  • Director – Customer Support | March 2021 – March 2023
  • Established and scaled a 24/7 Global Customer Support team of 50 members to meet escalating customer demands, resulting in a significant enhancement of NPS from 40 to 75. Additionally, reduced turnaround time by 33%.
  • Collaborated with cross-functional stakeholders to develop comprehensive customer success playbooks, identifying essential KPIs and measurable scorecards. This initiative drove a notable 30% enhancement in performance.
  • Identified and implemented technology solutions to bridge process gaps, resulting in a 20% reduction in operational costs.
  • Regular mentoring, daily huddles, and frequent 1:1 session contributed to a 30% decrease in iteration rates.Manager – Website Service Delivery | September 2013 – March 2021
  • Led the initiative to identify and implement "Podio" project management tools, resulting in a 34% increase in efficiency for website delivery services.
Mar 2012 - Mar 2023

Deputy Manager - Wealth Management & Customer Relationship

Hdfc Bank

Visakhapatnam, India

  • Led sales and wealth management functions while managing day-to-day branch operations involving across the region, adding HNI accounts to the client list.
  • Relationship Management with significant clients to ascertain rendering of quality service and collate feedback on product performance to recommend product improvisations
  • Managed business operations with key focus for increasing revenues for the client as well as for the organization while identifying new business opportunities
Dec 2007 - Apr 2009

Executive Corporate Relations Large Accounts

Idea Cellular Ltd

Kochi, India

  • Relationship Manager for large accounts
  • Managed more than 80 corporate accounts
Dec 2005 - Nov 2007

Corporate Training Executive & Placement Coordinator

Niit Limited

Kochi, India

Aug 2003 - Dec 2003

Teaching Faculty & Assistant Centre Head

Nityananjan Institue For Computer Education

Bengaluru, India

May 2001 - Oct 2002
Team & coworkers

Colleagues at KNOLSKAPE

Other employees you can reach at knolskape.com. View company contacts for 105 employees →

MH Mamatha H B Mamatha H B Colleague at KnolskapeBengaluru, Karnataka, India, India View → GC Gary Chin Gary Chin Colleague at KnolskapePetaling Jaya, Selangor, Malaysia, Malaysia View → VR Venkatesh Reddy Venkatesh Reddy Colleague at KnolskapeHyderabad, Telangana, India, India View → SJ Soumya Jaswant Soumya Jaswant Colleague at KnolskapeBengaluru, Karnataka, India, India View → SM Shruthi Muralidhar Shruthi Muralidhar Colleague at KnolskapeBengaluru, Karnataka, India, India View → YS Yuvraj Shinde Yuvraj Shinde Colleague at KnolskapeBengaluru, Karnataka, India, India View → SS Saran Sai Saran Sai Colleague at KnolskapeBengaluru, Karnataka, India, India View → TS Tapan Singh Tapan Singh Colleague at KnolskapeIndia, India View → AK Aashay Kulkarni Aashay Kulkarni Colleague at KnolskapeBengaluru, Karnataka, India, India View → PW Paul Wong Li Rhen Paul Wong Li Rhen Colleague at KnolskapeShah Alam, Selangor, Malaysia, Malaysia View →
FAQ

Frequently asked questions about Shruthi Gautham

Quick answers generated from the profile data available on this page.

What company does Shruthi Gautham work for?

Shruthi Gautham works for KNOLSKAPE.

What is Shruthi Gautham's role at KNOLSKAPE?

Shruthi Gautham is listed as Director - Project management & Operations | ITIL Foundation Certified | Certified ScrumMaster (CSM) | Client Success | Customer Relationship Management | SAAS | Service Delivery | Start Up at KNOLSKAPE.

Where is Shruthi Gautham based?

Shruthi Gautham is based in Bengaluru, Karnataka, India while working with KNOLSKAPE.

What companies has Shruthi Gautham worked for?

Shruthi Gautham has worked for Knolskape, Milestone Inc, Webware.Io, Hdfc Bank, and Idea Cellular Ltd.

Who are Shruthi Gautham's colleagues at KNOLSKAPE?

Shruthi Gautham's colleagues at KNOLSKAPE include Mamatha H B, Gary Chin, Venkatesh Reddy, Soumya Jaswant, and Shruthi Muralidhar.

How can I contact Shruthi Gautham?

You can use AeroLeads to view verified contact signals for Shruthi Gautham at KNOLSKAPE, including work email, phone, and LinkedIn data when available.

What skills is Shruthi Gautham known for?

Shruthi Gautham is listed with skills including Team Management, Business Strategy, Business Development, E Commerce, Project Management, Marketing, Management, and Microsoft Office.

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