Shruthi John Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Primary and secondary distribution of the products on all European markets• Operate the International Sample Management ProcessCoordinating sample related projects – event, brand registration, promotional - from the data setup till the actual goods delivery by involving the right participants • Participating in projects – which brings automatic solution and simplification in the daily tasks• Solving tax, customs challenges • Contributing in new product launch projects • Assign tasks for the project members in order to the reach the target on time

Bengaluru, Karnataka, India

Global point of contact for APAC Markets that forecast of the products that needs to be booked and shipped to the customer. E2E Supply Chain operations, providing critical support in generating various types of orders, interacting with various internal and external stakeholders to resolve issues and preparing reports periodically to showcase the KPI's to management.• Providing daily operational support for the Order management, Supply chain & Claims process• Managing export documentation process• Resolving delivery, shortage, lost in transit and price related issuesCooperation with Planning, Production, Finance and Logistics • Purchasing dry goods for Diageo owned warehouses • Contributing in improvement projects (automatic document creation) • Handling customer concerns • Raise stock transfer orders between two locationsInteracting with various internal and external stakeholders to resolve issues related to OM & Supply chain process• Preparing & sending the weekly reports to management• To Analyze and validate the Approvals to follow all the legal requirements• Handling team in the absence of Managers & Ensured all the Priority request are being addressed and completed within TAT• Performing problem analysis, correction of issue and root cause analysis including business program managers and technical resources when necessary• Training the new joiners by giving functional and technical knowledge related to the process• Arranging the Weekly & Monthly calls with external stake holders• Preparation of process related reports on weekly basis, Creating & Amending the DTP’s on quarterly basis by working with Governance Team• Actively promote the CARM (Sarbanes Oxley) /Control agenda

Bengaluru, Karnataka, India

Project Strategic and Enablement Team - UAT Lead:● Report & test defect/data issues to Development Team to have the enhancements done● Publish Dashboard reports on Quarterly and Monthly basis to drive operational efficiency● Create Business Requirement Document for projects initiated and provide analysis on Return of Investment● Process Development and Improvements to streamline the systems used by sales Organization● Conducting performance review of team along with manager● Monitor & report on standards & performance targets● Leading the team and assign requests to team members, Q management● Plan and implement solutions relevant to root cause of the problem● Process ExperienceReports/Projects:Computed Data Report:Provided required daily, weekly, monthly reports on Quality & Turn Around Time (TAT), Iteration Report (Quarterly Basis), Rejection Report (weekly, monthly basis), Input Quality Report (Daily Basis), Centralization Report a part of Centralization Project. Represented as UAT testing lead for across global regions for projects● Quality Analysis: Analyze the quality of the team to check for compliance with the process● Part of successfully driven Projects such as Input Quality, Output Quality, and TATTransitioned the Partner Transaction Process :● Transitioned the Partner Transaction process (Reconciliation) team responsible in spearheading and resolving partner related issue and compliance check of Partners● Review of escalations issue faced by the customer and interaction with various internal teams (Booking, Quoting, collections, credit, and IB Team) to resolve the issue● Collaborating and providing assistance on addressing issues/challenges faced by the team and providing solutions

Bengaluru, Karnataka, India

Cloud Transaction Management (Tools Oracle Applications Oracle R12 / CPQ 18.3,CPQ-Jet)● Being associated to the compliance team, we are responsible for providing a complete picture of customer’s licenses and support grants and identify non-compliance, if any● One team to handle the issues with the customer, identify the route cause and resolve by coordinating with multiple teams (Cloud assist, Cloud engineers, Sales, Up stream/downstream teams)● Handling and resolving the provisioning issues of the customer by interacting with the respective team● Identifying and addressing non-compliance situations regarding Oracle Customers" and Partners" licensing level, by offering consultancy services and performing licensing analysis● Ensures that Oracle Products and Services are used and distributed by Oracle Customers and Partners according to the agreed contractual terms● Responsible for strengthening stakeholder engagement by multiple stakeholder engagement projects● Handle presentations for Quarterly Business Reviews, Quality review meetings, TAT review meetings, Escalation management meetings with the leadership team● Fostered service to all our customers and partners with the most up to date knowledge, best practices and to manage and maximize their investment in Oracle system● Quality Check: Conducting audits on daily basis, Ensure compliance of quality through regular audits on the process deliverables● Prepared project documentation on various topics, adhering to the TAT with strict deadlines● Responsible for conducting knowledge share sessions for new as well old associates of the organization to build content and process expertise● Ensuring to clear the orders pending GSI cancellation in BI Dashboards under Cloud provisioning● Responsible for driving this process and get the deal to closure through re-booking● Act as a key resource in making the necessary changes to the new quote; co-ordinate with sales support team to get the deal booked

Bengaluru, Karnataka, India

Quote to Order – Harware, License (Tools Oracle Applications Oracle R12)Global quote to order is GFIC's one point contact that provides quotations and books Direct and In-Direct Deals coming from across the globe for VADs, Partners, Contract Specialists, Sales Reps and the Customer for Line of Business viz.● Complete knowledge of Quote to cash workflow● Transitioned contracts drafting process for Hardware, License and Cloud orders● Handling the process responsible for process delivery First line people management of Analysts Reports into Manager Ensures delivery of process as per SLAs and timelines● Resolves process related queries from team members Co-ordinating the daily activities of the process and setting priorities to ensure task completion● Supervises within prescribed procedures with management review and approval Maintains orderly work processes by coordinating work flow and work quality● Provides functional People leadership as well as first line supervision Uses individual knowledge and skills to develop team members Builds a healthy team climate by building a personal rapport with team members organizing fun team activities and creating team bonding● Resolves escalations relating to process raised by customers other process stakeholders and escalates to Manager as appropriate Should be flexible to work in shifts● Worked with approvers and Global Process Owners on the process documentation, Assessment preparation for the team● Prepared Monthly review documentation on the updates in the process and Conducted Monthly certifications to the team