Shruthi Kelam Email & Phone Number

Birmingham, Gb

Chennai, Tamil Nadu, India

➢ Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services➢ Provide day-to-day support for our growing customer base, including both incident management and workflow recommendations to ensure customers can get the most out of our platform➢ Effectively triage and manage escalations to engineering teams for issues that can't be resolved➢ Document best practices and other useful information to better enable our customers through our online support tools➢ Learn third-party products and their integrations to educate and guide customers on usage and product adoption➢ Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal

Chennai, Tamil Nadu, India

➢ Cultivate and nurture relationships with a portfolio of strategic clients, ensuring their ongoing success and satisfaction.➢ Collaborate cross-functionally with product and support teams to identify opportunities for upselling and expanding client accounts➢ Provide consultative guidance to clients on product features, best practices, and industry trends to maximize their business outcomes.➢ Analyze client data, track key performance metrics, and deliver regular reports to showcase value and identify areas for improvement.

Chennai, Tamil Nadu, India

➢ Give support to corporate clients, service partners and End Users with respect to incident tickets and helpdesk calls. ➢ Resolving Customers Issues with respect to incident management tickets.➢ Vendor coordination Like Fiber team and others.➢ Responsible for Ticket Bin called Data support and will resolve to customers.

Chennai, Tamil Nadu, India

➢ Identifies needs and will allocate the appropriate resources to meet the timely completion of specific project tasks or Implementation Management.➢ Support the entire project team with various tasks to ensure project execution, including being accountable for the execution/management of project subtasks.➢ Work with marketing users to develop reports, target setting, and portal requirements.➢ Preparing accurate and detailed requirement specification documents, user interface guides, and functional specifications.➢ Responsible for interacting with client’s business users and process owner groups to gather the business requirements effectively, working with the development/configuration team to deliver the project, getting user acceptance on the delivered project, and ensuring deliveries with the least possible issues/gaps.➢ Identifies needs and will allocate the appropriate resources to meet the timely completion of specific project tasks or Implementation Management. ➢ Support the entire project team with various tasks to ensure project execution, including being accountable for the execution/management of project subtasks. ➢ Work with marketing users to develop reports, target setting, and portal requirements. · Preparing accurate and detailed requirement specification documents, user interface guides, and functional specifications.

Chennai, Tamil Nadu, India

Bachelor Of Engineering, Computer Science, 7.0

Activities and Societies: Entrepreneurship Program: Participated in a program focused on developing business skills and innovative.

Computer Science With Math, Physic, Chemistry, 83%

Activities and Societies: Singing Achievements: Won 1st prize in singing competition. Creative Arts: Secured 2nd prize in the "Best Out.

8.2/10 Gpa