Shruthi Kumar Email & Phone Number

Perth, Australia

Perth, Australia

To design, manage and deliver various Quality assurance programs for various projects/clients throughout Kinetic Health.Medical Inbox: • Manage high volume medical inbox for Gorgon project.• Assist clients with booking pre-employment/periodic/offshore/Return to work medicals for candidates across multiple locations in Kinetic/Alliance clinics as per the gorgon guidelines.• Regular follow-ups for all pending and on-hold medical files.• Quality assurance of the medicals is completed prior to sending it for review.• Coordinate with Occupational physicians for reviews to be completed in a timely manner.• Organize specialist referrals for cases requiring additional/further information.Premium Clients Inbox:• Quality Assurance of medical results for premium clients.Team Administration:• Support & Educate the team to assist with day-to-day operations.• Train and share knowledge regularly to provide consistent quality service to all the customers across the board.Guidelines, Audit-Analysis and Improvement Program Strategy:• Ensure medical confidentiality is maintained and correct policies and procedure is followed.• Identifying and implementing new workflows and processes to improve quality and efficiency across Kinetic and Alliance clinics by undertaking regular reviews and audits.• Educating Clinic staff about the policies and procedures adopted to improve overall customer service and efficiency.• Structure protocols for various clients on the basis of their requirements to reduce inconsistencies among the clinics.Billing & Coding:• Perform bookkeeping, patient scheduling, billing and coding as and when required.

Perth, Australia

Responsibilities: • Completing corporate invoicing within appropriate time frame for allocated clinics.• Reducing reversals and re-invoicing for adjusted or varying protocols.• Responsible for alliance and international invoicing.• Responsible for training new staff regarding the process and workflow.• Handled all customer queries.• Perform audit of billing in each clinic’s database so as to ensure compliance to support the process.• Follow up with the clinics and clients for necessary information such as purchase order and site.• Co-ordinate with clinics for review and re-billing of reversal reports.

M/S. ANANTH ELECTRICALSJob responsibilities involved:-Updating Quotes & purchase orders. -Credit claims and reconciliations.-Liaising with clients and customers to resolve complaints and handle queries.-Creating spreadsheets using Excel.-Providing administrative support in order to ensure effective and efficient office operations.-Preparing invoices.-Tender estimation -Collecting quotation from different vendors and analyzing the rates.-Maintaining Account receivables, accounts payable and petty cash book account.

2011 Master Of Business Administration, Accounting & Finance

2009 Bachelor, Computer Applications (It)