At Amazon, my focus as a Program Manager encompasses the critical enhancement of our Last Mile delivery experience. Our team's approach to incident analysis and risk assessment has led to the development of innovative solutions through Program and Project Management that significantly bolster safety protocols.Prior to this my expertise involve navigating complex retail operations and negotiating favorable outcomes has been paramount in advancing Amazon's commitment to operational excellence and customer satisfaction. We've implemented program strategies that address seller and buyer abuse issues, contributing to a more secure and trustworthy shopping environment.