Performed troubleshooting on networks and analyzed IT security, effectively managing events and handling escalations at the L3 level.Installed and solved problems with Palo Alto & Fortigate firewalls, Cisco ASA, SDWAN, and AWS cloud setups.Developed, adjusted, and evaluated firewall regulations as needed to maintain top-notch network security and performance.Set up and fixed HA Clusters, conducted backups, upgrades, patches, and migrations for firewalls to keep network stability.Oversaw and controlled the Palo Alto & FortiGate firewall infrastructure, while also gaining practical knowledge of Data Centre Nexus switches (N7k, N9k, N5k).Skilled in Layer 2 and Layer 3 networking, network, and application security such as L2/L3 firewalls, ISE, IDS, IPS, site-to-site VPNs, remote VPNs, NAT, and security policies.Offered operational assistance for Aruba Wireless and Cisco Wireless, solving important business challenges with thorough troubleshooting and performance analysis of wireless networks.Gained extensive experience with various networking technologies such as Routing Protocols (BGP, EIGRP & OSPF), VRFs, VLANs, VRRP, LACP, TACACS, IPSec VPN, DNS/DHCP, NAT/SNAT, VPC, Transit Gateway, Security Groups, ACL, HSRP, VRRP, SNMP, and DHCP.Oversaw and executed network infrastructure setup, such as switch/route, firewall, load balancer (LB), and other components, to guarantee smooth integration and functioning.Major accomplishments:Set up and resolved issues with HA clusters, and performed backups, upgrades, patches, and migrations for firewalls, leading to a boost of 20% in network availability and resilience.Improving network reliability by addressing more than 95% of escalated IT security incidents and network troubleshooting cases within SLA greatly reduces downtime and guarantees uninterrupted business operations.

Delivered distant assistance to users, setting up and adjusting computer hardware, operating systems, and software.Managed and upheld computer systems and networks, troubleshooting and fixing hardware and software problems.Provided remote and phone assistance to clients, managing Webex and web join setup and control.Created procedural documentation and reports to guarantee precise support procedures.Utilized diagrams and written directions to fix issues and establish systems, aiding in the implementation of new programs.Handled user account management, profiles, and password problems efficiently by promptly addressing calls for assistance and staying focused on tasks until finished.Oversaw communication with vendors to ensure efficient cooperation and conducted safety inspections on computer equipment.Developed robust partnerships with both customers and software developers, improving cooperation.Key accomplishments:Enhanced efficiency of remote and telephonic support, resulting in a Y% decrease in resolution time for client issues and a significant increase in customer satisfaction ratings.Developed and nurtured solid professional connections with clients and software developers, resulting in higher project success rates.Developed and managed monitoring systems that decreased system downtime by X% and guaranteed high availability and reliability for end-users.