Shruthi Poojary Email & Phone Number

Hello there, LinkedIn community! I'm Shruthi, and I thrive as a Quality Assurance Lead at SaaS Labs, where I'm passionately involved in creating and optimizing Standard Operating Procedures (SOPs) for the Support Department. My primary focus lies in training and coaching our exceptional team, ensuring they deliver top-notch service to our valued clients.In my role, I meticulously review and evaluate conversations handled by our Support team across various channels like Chat, Call, and Email. I find great value in analyzing user reviews, extracting valuable insights, and generating comprehensive reports to drive continuous improvement.Previously, I honed my skills as a Customer Experience Specialist at Glow Touch Technologies. My main responsibilities involved delving into user reviews, providing valuable feedback to the team, and creating insightful reports to facilitate data-driven decision-making. I'm incredibly proud to have been recognized as the "Best Auditor of the Year" for four consecutive years during my tenure.Beyond my professional pursuits, I'm an enthusiastic and lifelong learner in the realm of UI/UX design. Embracing the #studentforlife mindset, I constantly seek to enhance my knowledge and skills in this ever-evolving field.#QualityAssurance #CustomerExperience #UIUXDesign #DataAnalysis #ContinuousImprovement #LifelongLearner

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  Shree Devi Institute Of Technology

  Information Science/Studies