• Managing onboarding for well-established enterprise retailers and the hottest direct to consumer brands, including requirements gathering, project planning, risk and stakeholder management• Providing consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product valueCommunicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery• Effectively drive resolution of escalations with the appropriate customer and internal resources, partner cross-functionally with both internal and external business stakeholders to ensure deliverables are met• Help build a best-in-class international Professional Services team via documentation creation, process improvements, and training

• Work closely with our largest enterprise customers to understand how they work, their business challenges, and mentor them on how to use CAST product. • Managing client interactions and deployments• Focused on customer loyalty and building close long-term client relationships• Responsible for managing the customer account in terms of SLA delivery• Experience working with software support tools such as Zendesk, JIRA, and Confluence• Project monitoring through effective quality metrics, project plan and report metrics• Able to moderate customer requirements vis-à-vis product offering• Follow up with customer delivery schedules• Delivering business-critical projects whilst maintaining high morale, managing the day to day activities in an efficient and professional manner and ensuring all team targets are met• Focused on customer loyalty and building close long-term client relationships• Keeping appropriate client resources informed of project progress, complete weekly Project Status Reports, participate in Governance meetings and communicate appropriately with Executive Sponsor / department leadership through written and verbal communication

• Leading the effort in sales engagements and execute pilot or POC E2E with technical expertise. Onsite presentation to demonstrate a compelling business case.• Strong expertise in understanding customer expectations from CAST implementation• Ability to map CAST solution to fulfill client overall objectives and ability to understand current pain areas of customer. • This includes showcasing product functionality, architecture, and value delivered and impact to their business.• Support project teams in all technical aspects of project execution, by giving guidance to consultants and project stakeholders, by delivering advanced technical configuration, by raising request for additional technical expertise if needed• Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality• Contribute to improvement of internal process, tooling and quality process• Perform advanced validation for any analysis in CAST AIP and HL• Scope the development of CAST AIP configuration of a nonstandard technology, including custom rules and custom Field Extensions• Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements

• Understand customer development organization objectives, understand software delivery center organizations, to propose best usage of CAST Analytics• Create a vision for customer action and integrate adoption tactical actions into a multi-year adoption plan for the customer• Engage with customer to deliver project deliverables, autonomously, on-time, on-budget, on-scope, on-quality, in synchronization with Project Manager• Detect future potential Consulting missions when working with customer and report opportunities to management• Responsible for regular analysis projects in the AI Center. This includes Analysis on architecture/design and development programming practices.• Assigned to training projects to establish a new AI Centers with CAST Clients

• Improving data quality by working with different teams in DOTCOM.• Writing SQL functions and queries for various reporting requirements.• Responsible for overseeing the requirements are met.• Handling two Junior MIS officer and assist them • Resourcing from huge sources of database ,we maintain the right level of quantity and quality of the incoming data • Maintain the quality of the data with right transformation logic and load it into destination for further use.• Automate reports which run on scheduled basis which decreases the manpower.

• Analysis of the User Requirement Specification.• Communicating to Client to get the requirement details.• Writing UNIX shell scripts and setting up the cron jobs.• Writing PL/SQL stored procedures and functions.• Production support• Regularly raised issue tickets and Raised PM(Project Management) tickets depending on the severity and coordinated meetings with the client • Regular data enhancement.• Documenting and maintaining project related activities • Analyzing, designing and ultimately improving or replacing the business processes.