Shruthi Shivanna Email & Phone Number

Stockholm, Se

Stockholm County, Sweden

➢ Work Closely with stakeholders to improve Business process and define integration best practices and standards.➢ Evaluate existing solutions and identify area’s for improvements, optimization and innovation.➢ Troubleshoot and resolve Integration incidents, ensuring data accuracy and Project deployment.➢ Collaboration with Stakeholders including Business process specialists, Key users, and IT teams to understand Business requirements and transform them into technical integration solutions.➢ Develop and Deploy multiple Global Reports which includes Employee statistics for multiple External companies using Object Oriented Programming, Java and Agile Methodology.➢ Collaborate with developers, system administrators and third part vendors to ensure smooth integration deployment.➢ Experience in Remote management and Virtual Collaboration for Project Deployments.➢ Ability to manage multiple tasks and projects at the same time to meet agreed deadlines.➢ Resolving issues through Jira and raising change request during optimization and improvement phase.

Ontario, Canada

WebMethods Integration & Mulesoft:➢Credible history of managing multiple integration projects through strategic planning, effective resource utilization, and team management.➢Well versed in Integration support and maintenance using WebMethods product suite 9.12 and 10.7➢ Exposure in estimating the efforts for the enhancement proposals from business users and worked in enhancing the code for the customer requirement using SDLC process and successfully implemented the services in applications and also provided guarantee support during the go-live activity and critical issues.➢ Involved in identifying issues and fixing the necessary code/configuration and provided Production Support. Understanding the process flows inside a channel along with the transformation of messages/business documents based on the partners’ need.➢ Had experience in presenting monthly reability report to Business users and application technical owners.➢ Hands-on experience in all phases of Project Implementation-Preparation, Business Blueprint, Realization, User Acceptance Testing, Pre-go Live, Go Live and Post live Support.➢ Fundamental knowledge on MuleSoft components like Anypoint Studio, Anypoint Designer, Anypoint Exchange, API-led Connectivity, Connectors, Error Handlers, Endpoints.➢ Created REST API’s using RAML.➢ Experienced in creating Mule flow to integrate data from various sources into Database using multiple queues and performing transformation.

Bengaluru, Karnataka, India

WebMethods Integration & Mulesoft:➢ Experienced in various components like TMF, MBOX for file transfer, trading networks and resolving issues involved in these components during the transaction process.➢ Monitoring regular production failures in TMF and providing the analysis to the business with detailed analysis.➢ Supporting the applications and resolving the issues involved with WebMethods components like Integration Server, Developer, Broker, Trading Networks, Manager/Optimize for Infrastructure & WebMethods Monitor.➢ Developed the various tasks in Aggrify Automation tool in multiple applications in WebMethods, which will monitor the schedule and real time jobs and it will trigger notification/alert to the customer and user in the customized dashboard.➢ Expertized in customizing the reports, emails and tickets triggered during any mismatch in the schedule run and collected data for monitoring for all the applications, interacted with client for the benefits of this tool and generated actionable tickets for failures and SLA breaches.➢ Exposure to connecting multiple systems via various protocols to SAP, Salesforce, Data warehouse, B2Bi Integrator.➢ Supporting on building document for the interfaces, operational tasks and run books on the live projects. Involved in configuration fixes in production and currently providing full time support for the lived projects in production.➢ Resolving SNOW tickets based on priority basis and make sure to get fixed within SLA. Taking up IM (Incident Management), Service Request, Calls and CR (change requests) which involves solving the tickets by finding the error and solving the error for the map fails. ➢ Actively participating to identify the key areas of improvements and providing the innovative solutions to clients to improve the performance and Business growth. ➢ Expertise in coordinating with multiple groups to resolve complex issues and good understanding of multi-tier environments.

Bangalore

WebMethods Integration:➢ Supporting the applications and resolving the issues involved with WebMethods components like Integration Server, Developer, Broker, Trading Networks, Manager/Optimize for Infrastructure & WebMethods Monitor.➢ Resolve unknown incidents and adhoc requests, handle operational changes and functional enhancement requests, participate in identifying problems. Involved in Warranty support of interfaces which were moved to Production after being tested in UAT.➢ Monitored the ServiceNow (Ticket Tracking tool) and handling the real time scenarios. Having good experience in Application maintenance support in WebMethods.➢ Created Root Cause Analysis Documents for critical issues which have been resolved. Responsible for coordinating with Offshore to complete the work and deliverables at offshore. Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.Client Experience at Onsite, Netherlands:➢ Worked as an onsite point of contact and meeting the client expectations with great zeal, interacting with stakeholders for real time issue and actively coordinating with offshore team.➢ Lead the migration activity of the project which involves testing of multiple interfaces and knowledge transfer to the new recipient of the project. ➢ Expertise in using WebMethods components/Tools like WebMethods Developer, WebMethods Designer, Trading Networks, EDI Adapter, RosettaNet Adapter, MWS, WebMethods Integration Server, WebMethods Broker, WebMethods Monitor, WebMethods Deployer, IS Administration, JDBC Adapter.➢ Recognized for conveying complex technical information and generating novel solutions to build consensus with key project stakeholders.