Shruthi Viswanathan Email & Phone Number

Analytics and Insights• Provided consulting services to the Internal Stakeholders of the US & Canada Business Units and helped data-driven decision management through analysis of monthly operational performance metrics• Generated and facilitated implementation of solutions to drive efficient day-to-day operations• Supported the business in making critical business decisions like hiring, right-shoring etc through data based analysis and insights• Supported the Senior Leadership in validating the performance of the business units and providing critical analysis for the hiring needs raised by the internal stakeholdersRevenue Generating Projects• Generated efficiency generating/ cost saving ideas through analysis of operational data of the US & Canada businesses • Published white papers that detailed the various levers that would facilitate revenue generation ($7.89 K in 2022)• Supported the business in their internally generated ideas of cost savings by validating their hypothesis and supporting with relevant metrics Capacity Planning• Created a tool on Excel that would provide operational metrics to support and aid all businesses within Mercer with their capacity planning • Enhanced the tool single-handedly to incorporate all relevant metrics to come up with the most accurate method of forecasting capacity needs• Facilitated implementation and acceptance of the tool across all business units of Mercer through constant technical support• Played a pivotal role in replicating the excel based tool to an internally managed web-based tool to further enhance capabilities and optimize usability

Team Manager• Managed the day-to-day operations of a team of 45 analysts in the UK Pensions Industry• Aided and facilitated career aspirations of all the reportees• Ensured effective capacity planning and timely delivery of inbound work within stipulated SLA’s• Assessed and improved skill matrix of the team and facilitated necessary succession planning for critical skillsProjects• Initiated and led site-level project in Pune to optimize the end to end turn-around time of competency of technical processes for new-joiners• Assessed the various levers in the journey of a new joiner from hiring, centralized training, on-the-floor training and competency clearance• Suggested and facilitated implementation of solutions to the causes of delays in the competency journey through collaboration with hiring, training and operations teams for the Pune site• Refined the process of re-skilling and performance based attrition for the site and ensured faster and efficient deployment of resources on the operations floor• Delivered a reduction of 50% of delays which ensured efficiency generation of resources on the floor and better delivery of key operational metrics to the end clients

Received a Pre-Placement offer and "Best Project" Award for my work on two projects -Touch-Point Rationalization:• Assessed the causes for multiple touch-points for a ticket and suggested solutions to minimize them• Facilitated better customer experience by reduction in delays caused by the multiple touch-pointsBaseline and Reduction of turn-around time for a member request:Baselined the overall turn-around time of tickets for a member and optimised it through assessment of root causes and suggesting solutions to eliminate delays

Master Of Business Administration - Mba, Operations Management, 7.94/10

Activities and Societies: Research and Scholastic Development Team

Bachelor Of Technology - Btech, Civil Engineering, 8.55/10

Activities and Societies: Member of Club Mathematica, Organiser, Ragam, Cultural fest

Board Of Intermediate Education, Andhra Pradesh, 96.6%