Shruthi N Email & Phone Number

Cheltenham, Vic, Au

Melbourne, Victoria, Australia

Provide support on assigned delivery of a high-quality serviceable network within agreed timeframes and budgets. Improve overall project effectiveness by measuring, recording, evaluating and reporting on project performance against the project baselines.Maintain relevant project logs and prepare status reports. Record and produce accurate reports, agendas and minutes with clear actions and due dates.Support communication and actions to address differing stakeholder interests with minimal conflict.Ensure timely escalation of changes to scope, schedule and budget and track and report on scope change.Monitor delivery partner performance with minimal time and cost impact from variations. Effectively manage contractor relationships and impact on project delivery through relevant contractual terms and conditions.Ensure project risks and issues are identified, recorded and monitored at agreed intervals with minimal impact on time, quality and cost. Participate in risk issues review meetings and escalate any risks in timely manner.Collect project feedback from stakeholders and participate in post implementation review.

Melbourne, Victoria, Australia

Ensure customer appointments are met through compliance to workforce planning and management of before and on the day principles, standards, systems, practices and procedures.Daily and ad-hoc reporting and analysis of data relating to before the day, on the day and end of day performance, appointment optimisation and utilisation.Analyse emerging and recurring trends and highlight potential impact to the business.Liase with internal and external stakeholders to ensure a professional outcomes-focused service delivery.

Tier 1 technical support and day to day resolution of technical issues to support customer experience.Interface with stakeholders to ensure delivery of a customer-focused resolution.

Provide frontline customer service and sales advice to inbound phone customers.Assist with product and policy promotion and marketing as required.Facilitate sales of all insurance policies according to company standards.Undertake all credit card and direct debit activities as required within company standards.