Experienced Team Manager with 10+ years of expertise in Business Process Outsourcing (BPO) Operations, a proven track record of leading high-performing teams to exceed service level agreements (SLA) and client expectations. Skilled in change management, process improvement, and client relationship management. Strong analytical abilities to drive strategic decisions and enhance operational efficiency. Dedicated to fostering a customer-centric culture while ensuring continuous team development and achieving exceptional results in service delivery.
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Team ManagerXplorex It India Oct 2022 - May 2024Bengaluru, Karnataka, India -
Quality Assurance AssociateAlorica Jan 2020 - Mar 2022Bengaluru, Karnataka, India -
Quality Assurance AdvisorConvergys Mar 2017 - Dec 2018Bengaluru, Karnataka, India
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Operations SpecialistAegis Global Aug 2013 - Nov 2016Bengaluru, Karnataka, India -
Operations ExecutiveSelfinity Solutions Pvt. Ltd. Jun 2012 - Jun 2013Bengaluru, Karnataka, India
Shruthi Pm Education Details
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Frequently Asked Questions about Shruthi Pm
What is Shruthi Pm's role at the current company?
Shruthi Pm's current role is Team Manager Driving Operational Excellence & Customer Satisfaction..
What schools did Shruthi Pm attend?
Shruthi Pm attended Bangalore University.
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Shruthi PM
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