Shruti Arunkumar Email & Phone Number

South Africa

South Africa

My key role at Rhea Infras was to manage the operational partners running portions of the fibre network. This included overseeing turnaround times on customer trouble tickets and all maintenance issues, as well as the investigation, implementation and enhancement of systems to support data driven reporting. I was then intimately involved with the start-up.

Gauteng, South Africa

Project Management Team Lead within the FTTx Build Team, managing teams based in Gauteng and Western Cape. I led complex FTTx project deployments for both the Consumer and Business segments.My primary function was to ensure rapid rollout of the FTTx fibre projects, to meet Vodacom targets. I drive effective Stakeholder Management (Sales, Property.

I was a key role player during the Fibre to the Business launch at Vodacom in 2014. Being the sole Project Manager deploying Fibre to the Business (FTTB) projects at the time, I delivered in excess of 163 FTTB projects nationally. I was also instrumental in the development of the divisional processes and systems for GPON (Gigabit Passive Optical Networks).

I consulted with the MEA (Middle East & Africa) customers to identify areas of improvement in network performance, service levels and customers service experience by analysing Key Performance Indicators and Service Quality Indicator trends. I developed customer solutions using a value based approach to support the proposed strategy and pricing. This was.

I was responsible for packaging the services solutions pricing for the Network Optimisation and Managed Services team. I priced projects for mobile operators in the Africa and Middle East region (AMEA). My key customer accounts included Cell C SA, Telkom Mobile SA, NetOne Zimbabwe, Safaricom Kenya, and Etisalat Dubai.

I supported mobile operator teams regarding mobile network quality and capacity issues and VIP investigations on an ongoing basis.My team and I periodically recommended new network features and parameter optimization solutions to the customer in order to improve network quality and performance.I ensured that the network capacity was forecasting and advised.

I was responsible for the mobile Radio network performance analysis and reporting for mobile operators in the Africa region (Vodacom SA, Cell C SA, MTC Namibia). The focus of the reports was the Key Performance Indicators of the network and regions on a daily and weekly basis. I monitored the network capacity and analysed the configuration parameters in.

Durban, KwaZulu-Natal, South Africa

I was responsible for fault management of the Cell C mobile network in KZN.I provided first line maintenance support and troubleshooting where required or escalated the faults to second line maintenance and field team specialists for further investigation and fault resolution.I provided ad hoc fault reporting and fault statistics analysis to the management.

Postgraduate Diploma, Business Management Digital

Management: Digital Business

Certification, Project Management

PRINCE2 AGILE Practitioner

Certificati, Organizational Leadership

Vodacom Women in Leadership Programme

National Diploma, Electrical And Electronics Engineering

Education record