Senior Quality Assurance Analyst
Gurugram, Haryana, India
Served as a Quality Engineer for manual and automated tests on desktop OSes and mobile applications Technologies: Java, JavaScript, Bash, JIRA, GIT, Xcode, Android Studio, Jenkins, VMware - Analyzed business and functional requirements and participated in technical design reviews and projects to ensure quality control at every step- Developed test strategy documents, test plans and performed end-to-end testing to identify defects- Triaged urgent issues, escalated to product… Show more Served as a Quality Engineer for manual and automated tests on desktop OSes and mobile applications Technologies: Java, JavaScript, Bash, JIRA, GIT, Xcode, Android Studio, Jenkins, VMware - Analyzed business and functional requirements and participated in technical design reviews and projects to ensure quality control at every step- Developed test strategy documents, test plans and performed end-to-end testing to identify defects- Triaged urgent issues, escalated to product and development team ensuring customer experience is not hampered. Ensured high quality bug tickets, easily reproducible by developers for fixing- Reduced manual testing efforts by 20% by automating manual test cases using QTP and Selenium- Utilized Selenium WebDriver (Java/JUnit) to automate Web-Based applications and Appium for Mobile apps - Performed smoke, functional, integration, system, regression and exploratory testing in an iterative development (SCRUM) environment- Performed Backend Testing using SQL queries on Databases to ensure accurate data is mapped to the frontend- Mentored new hires, provided technical trainings and resolved queries for smooth and effective onboarding- Resolved customer queries, performed Root Cause Analysis and documented resolutions and knowledge on SharePoint / Confluence- Leveraged technical background to effectively communicate and collaborate with business and technology teams in New York, Denver, Hong Kong, London, Manila and India offices Show less